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“Wrost I ever stay” 2 of 5 stars
Review of Candlewood Suites Detroit, Southfield

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Candlewood Suites Detroit, Southfield
2.0 of 5 Hotel   |   1 Corporate Drive, Southfield, MI 48076   |  
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Ranked #10 of 19 hotels in Southfield
1 review
“Wrost I ever stay”
2 of 5 stars Reviewed October 7, 2013

I stay in the 1 in southfield, michigan for 1 week. The bathtub water going way too slow called front desk, the front desk say will get somebody to check never see any for 1 week. Housekeeping don't even give you tissue paper and only see housekeeping once. The cabinet door fall off called front desk and no one show up. Wrost then the 50 dollar motel I stayed. I thought a suite should be batter the a motel but I guess I expect too much from this suite.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Detroit, Southfield, responded to this review, October 22, 2013
Dear langi2k,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, the bathtub and housekeeping. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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42 people have reviewed this hotel

Traveler rating
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    12
    5
    8
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
5 of 5 stars Reviewed October 2, 2013 via mobile

My stay at Candlewood Suites Southfield-Detroit was from August 30th till September 10, 2013. Everything about my stay was magnificent! The staff was on point about everything I needed, also friendly with a geniune greeting and smile! Not fake at all! A very CLEAN establishment! The Manager Kevin was very professional and attentive along with Brian who was the same! Talk about Hospitality at its best! KUDOS to the entire STAFF! I loved the suite I was in! Every time I walked into my suite it would always smell so good and fresh! Housekeeping was very accommodating to me. My bedding was tip top clean during my entire stay! The decorative furnishings and layout of my suite was like an exclusive apartment! Whoop! Whoop! LoL... When I had family/friends over they were impressed. The only thing they didn't have was a swimming pool & jacuzzi. But that was ok, because they made up for it with all the other amenities they have. The Gazebo with a beautiful Grill and utensils available upon request. Free laundry use and a "Cupboard Store" with a Honor System! "WOW!" Nice exercise room also. Free movies DVDs and VHS and Books to rent. I was visiting from Honolulu Hawaii and I would stay here again IN A HEART BEAT! My review rating for this particular Candlewood Suite Southfield-Detroit is a BIG FAT 100%! Aloha & Mahalo from the Hawaiian Islands! Until we meet again..... *Darryl Willis* $mile ;-)

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, IHG Listening Champion at Candlewood Suites Detroit, Southfield, responded to this review, October 8, 2013
I am so pleased to hear that your experience here at the Candlewood Suites Detroit-Southfield was such a great one! We strive to make sure every guest has a great experience and feels like we are their home away from home. Have a great day!
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Dallas, Texas, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 26, 2013

I am staying in this hotel right now. Believe me when I say that I would leave the hotel if had a chance to look for something else. For me the most important thing is cleanliness, especially when you are going to be in the same room for 4-5 months. Its been a month here, and what I have noticed is that they never vacuum the carpet, change sheets or wash clothes. Also, they never clean behind the door in the bathroom. My hair are always there. House keeping is absolutely HORRIBLE!

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, IHG Listening Champion at Candlewood Suites Detroit, Southfield, responded to this review, October 8, 2013
I do sincerely apologize about the issues that you have encountered during your stay with us. I would love an opportunity to amend this with you. We have already spoken with our housekeeping team and going forward I believe we have resolved these issues. I am in the office Monday - Friday from 7:30 a.m. until 4:30 p.m. again I would love to be able to turn your experience around for the remainder of your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piscataway, New Jersey
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 7, 2013

This hotel was not a clean place. It was suppose to be newly renovated. But our first room smell like smoke. So we had to move to another room. The second was a lot better. We got a great deal on the price. We came to Detroit for my cousin wedding. But we came a few days early so we could see family. The wedding was 45min north of Detroit and we stayed at another hotel. I will never stay there again. I recommend not staying at this hotel. We stayed here June 2010.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Detroit, Southfield, responded to this review, September 23, 2013
Dear Donald T,

We appreciate your feedback regarding our property.

I am sorry to hear that your stay with us did not meet your expectations. Please accept our sincerest apologies for the shortcomings you had in your room and deeply regret that your experience was not ideal.

It is only through valuable feedback we receive from our valued customers that we would be in a position to know where we go wrong and rectify the circumstances or incidents, in order to ensure that we do not repeat the same in the future. We are hoping that you give us the pleasure of hosting your next stay.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royal Oak, Michigan
1 review
5 of 5 stars Reviewed August 30, 2013

The hotel is a 3-story with an inside elevator and everything appeared clean, quiet and first rate! The room was bright and cheery, with a comfortable bed, a great recliner and lots of space to stretch out. My kids and I enjoyed the small, but nicely equipped fitness room. The hotel is located between two freeways (Lodge and I-696) and very convenient - and no street noise! And the staff is wonderful - ready to help and extremely knowledgeable. I picked up a directory of Candlewood Suites for other states - They seem to be well equipped and well priced!

Room Tip: Our room was great and we didn't have any specifics in mind. I think folks can relax when choos...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, IHG Listening Champion at Candlewood Suites Detroit, Southfield, responded to this review, October 8, 2013
I would like to thank you for the wonderful review. We do appreciate you taking the time out of your day to let others know what a positive experience you had. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southfield, Michigan
1 review
4 of 5 stars Reviewed August 20, 2013

I live in the local area and decided to check this place out for fun. Everything was newly renovated and seemed to be relatively clean. The major cons I experienced were the uncomfortable matress/flat pillows, along with the fact that they don't have good curtains. Most hotels have black out curtains and this place only had the thin see-through ones. So as soon as the sun came out in the am I was miserable. I only stayed for one night so I don't have much say so on how the cleaning services are. Overall it wasn't a bad experience, it was nice to have a kitchen inside the unit.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, IHG Listening Champion at Candlewood Suites Detroit, Southfield, responded to this review, October 8, 2013
First let me apologize that you found our mattress and pillows to be less than satisfactory. We do have black-out curtains in each room housekeeping does push them all the way back so to let light in an unoccupied room. I am sure there is a way to continue to light let in while also making the black out curtains more visible. I do hope the next time you need a night out, you will give us a chance to fix the minor imperfections in your last stay.
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Southfield, Michigan
1 review
5 of 5 stars Reviewed August 8, 2013

I love this place. I stay here whenever I am in the area. The workers are nice and very helpful. Mary is the best. She was my tour guide for a whole week. The sales manager is is a very nice young lady that will work with you on price if you need to stay for a long period of time. I tell everyone about this place and the service that I receive. This place is great and one of the best hotel stays I have had in Detroit.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, IHG Listening Champion at Candlewood Suites Detroit, Southfield, responded to this review, October 8, 2013
That is awesome! Your experience with us is what we strive for with each and every guest. Mary is a great GSR and a great addition to our team. We look forward to your return visit to the Detroit- Southfield area. : )
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Additional Information about Candlewood Suites Detroit, Southfield

Address: 1 Corporate Drive, Southfield, MI 48076
Phone Number:
Location: United States > Michigan > Southfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 19 hotels in Southfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Detroit, Southfield 2*
Official Description (provided by the hotel):
Come Home to Comfort at the Candlewood Suites Detroit-Southfield. Situated just outside the Motor City in the heart of Southfield, our property is the ideal location for business and leisure travel. In the midst of a city that boasts 27 million square feet of office space and home to Federal Mogul, Eaton Corporation, Lear Corporation, Blue Cross Blue Shield and Blue Care Network, Virchow Krause and Nortel Networks, our location appeals to all area business travel. As an all-suite property, our hotel offers the coziness and contentment of home. The Candlewood Suites Detroit-Southfield proudly offers full kitchens, The Comforts of Home Bedding Package , extensive workspace, complimentary high-speed internet access and laundry facilities, and a complimentary on-site fitness center. Southfield offers more than office parks and corporations. Our city is home to several parks, colleges and universities, indoor and outdoor recreation, and minutes from some of Detroit s premier attractions and venues such as MGM, Greektown, and Motor City Casinos, The Detroit Zoo, Ford Field, Joe Louis Arena, Comerica Park, and The Henry Ford Museum. The Candlewood Suites Detroit-Southfield is also near dining and entertainment options and within minutes of shopping.Our property is adjacent to I-696 and M-10 (Lodge) freeways, and minutes from US-24 (Telegraph) and M-39 (Southfield Freeway). ... more   less 
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Also Known As:
Candlewood Suites Detroit, Southfield Hotel Southfield
Candlewood Suites Southfield
Candlewood Southfield
Southfield Candlewood Suites

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