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“Good, Solid Stay” 4 of 5 stars
Review of Embassy Suites Detroit Southfield

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Embassy Suites Detroit Southfield
3.5 of 5 Hotel   |   28100 Franklin Road, Southfield, MI 48034-5514   |  
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Ranked #8 of 19 Hotels in Southfield
Mesa, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Good, Solid Stay”
4 of 5 stars Reviewed September 9, 2013

I've stayed at the Embassy Southfield a total of 8 times in the last year. Generally speaking it is a good solid stay with little to no troubles experienced. Their kitchen is pretty good, although their menu never changes at night. The complimentary breakfast is well stocked and staffed by decent Chefs. (no waffles though) But if you have business north of Detroit, its handy to several freeways and a quick trip north from Metro Airport.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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351 reviews from our community

Traveler rating
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    57
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See reviews for
126
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Chicago, Illinois
Top Contributor
353 reviews 353 reviews
94 hotel reviews
Reviews in 140 cities Reviews in 140 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed September 7, 2013

I stayed here for one night in mid-August while in Detroit for work. I am an HHonors member and usually stay at Hampton Inns for the price/quality, but this property had a great rate, especially for a full suite!

I can agree with other reviewers on the A/C, as it wasn't optimal but it kept the room at a moderate temperature (it was unseasonably cool this week). The staff was friendly and professional, the room was clean and well-maintained, and the common areas were also clean and neat.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Ontario, Canada
1 review
5 of 5 stars Reviewed September 4, 2013

Above average service. Newly renovated lobby and clean suites. Highly recommend for its excellent value Complimentary breakfast was excellent with all staff very polite and professional. Close to downtown Detroit and extremely accessible to downtown attrctions

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed September 1, 2013

Nice place but you cannot control the thermostat in the room and it gets very hot in the summer months. When you walk out of your room you are met with a wall of heat from the Atrium. Did not sleep very well. There are other quality hotels in the immediate area of which I will choose from next time.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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ESMGMT, Director of Sales at Embassy Suites Detroit Southfield, responded to this review, September 3, 2013
I really appreciate your taking the time to share your comments about your recent stay at our hotel. I understand that you were inconvenienced by a few things at our hotel. I want to personally apologize if the thermostat in your room was not working properly. I sincerely apologize if this inconvenienced you in any way and I thank you for bringing this up to my attention so that I can follow-up with our maintenance crew.

Again, thank you for your feedback. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Gail M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Jefferson, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 26, 2013

The hotel was convenient and good value and service. The dining areas were a bit messy. the staff was helpful in directing us to the Ford Museum. I would have preferred a duvet cover instead of a blanket on the bed--I am never sure how often the blankets get washed.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, United States
1 review
3 of 5 stars Reviewed August 26, 2013

The staff that checked me in was very helpful and considerate for the reason I was staying (my father had passed away). However: I booked the stay using points, but when I arrived the room was booked on my credit card. I had to call and arrange for the stay to be booked again using my points, then cancel the other reservation before using the points stay. It would be much improved if I could have booked using points online without the extra steps.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed August 24, 2013

Have stayed here for business 3 times in the last year--rooms are starting to get rundown. Well situated, close to main roads and breakfast is ok. Will not stay here for my next visit. Will likely check out Marriott properties in area to see if they're any better.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Detroit Southfield

Address: 28100 Franklin Road, Southfield, MI 48034-5514
Phone Number:
Location: United States > Michigan > Southfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 19 Hotels in Southfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Detroit Southfield 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
***WE ARE CURRENTLY UNDER-GOING A MULTI MILLION DOLLAR RENOVATION. COMPLETION IS EXPECTED MARCH 2015*** The Embassy Suites Detroit - Southfield is the only full-service, all-suite hotel in the center of it all. Our Detroit - Southfield hotel is just 20 minutes away from almost every metro area destination. Business and corporate guests find the volume of local and high-profile businesses in the hotel's vicinity impressive and convenient. Enjoy spacious, two-room suites equipped with all the amenities of home including two modern televisions, plush furnishings, a small kitchenette, and luxurious bathroom. Wake up every morning to a complimentary cooked-to-order breakfast, and cap off the night with our complimentary Evening Reception happy hour. Our friendly staff can address all your needs and will ensure a pleasant experience. We look forward to seeing you, and we hope you enjoy your Southfield stay! ... more   less 
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Also Known As:
Embassy Suites Detroit Southfield Hotel Southfield
Embassy Suites Southfield
Southfield Embassy Suites

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