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“Back Another Time” 4 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   26111 Telegraph Road, Southfield, MI 48034-5315 (Formerly Southfield Inn)   |  
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Ranked #11 of 19 hotels in Southfield
Nepa
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Back Another Time”
4 of 5 stars Reviewed May 26, 2014

Back for another stay at the Quality Inn on Telegraph.

Service was, once again, terrific. We arrived early and were handed the keys tor our room with a smile and Welcome. Room was clean, well appointed and very comfortable.

It's not a luxury hotel, but we continue to return for a quiet place to stay while visiting the family in Detroit area.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 people have reviewed this hotel

Traveler rating
    4
    13
    5
    3
    5
See reviews for
9
7
5
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Cleveland, Ohio
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 18, 2014

The hotel is very nice, pretty lobby and nice dining area. my room was spacious, clean, and though I had a minor issue, it was addressed very kindly by the manager. The hotel was quiet even though I was on the first floor near parking. Lots of TV channels and roomy nook for the micro and fridge so I could heat up dinner without having to set everything on the dresser. I will stay again. very reasonable rates.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cottage Grove, Oregon
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 29, 2013

We stayed at the Quality Inn for one week during the Christmas holiday, the hotel was quiet, & clean. the staff were very nice. This is a hotel that finally got a clue as to what the guest really want! There were no maids slamming and banging doors at 7& 8 in the morning, none of that loud talking and the beds were awesome. It was truly a vacation. they how ever could use some cosmetic work. Betty in Minnesota

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holland, OH
Top Contributor
75 reviews 75 reviews
9 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 20, 2013

What a pleasant surprise when walking into this hotel.
Our room was a decent size, clean and quiet (on the third floor).
Flat screen, comfy chair with ottoman, king size bed with crisp linens, microwave, fridge, coffee machine, hair dryer and a shower with good water pressure! Breakfast was adequate.

Negatives:
Poor security on first floor. We entered through the side door after an evening out and the door was propped open with a rock. Front desk and/or other personnel should be checking on these breaches.

Elevator seemed a bit sketchy.

Room Tip: Try to get on the 2nd or 3rd floor
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nepa
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 14, 2013

Back to this hotel from October 11 to the 13th and found that they are investing in upgrades. We were given a room on the third floor and found a shiny new flat-screen, all new bedding and reworked furnishings.

Service at this hotel has always been good in our experience and it's very convenient for us, close to our children, grandchildren and shopping.

We;ll be back there in December.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garfield Heights, Ohio
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 25, 2013

quality inn southfield had a great desk clerk and even switched our room away from the ice machine and was very courteous the rooms were clean the breakfast was goo it was all i expected and more i will stay here again when in the area

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant, Michigan
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 6, 2013

I stayed at this motel with my husband and my mother for two nights, Sept. 3 and 4, 2013. It would have been acceptable except for two things:

(1) We found a bed bug in our room.
(2) The general manager refused to file an incident report so I could have a formal record of the bed bug occurence.

Finding the bug was disturbing. Refusing to file an incident report was appalling, probably illegal. In lieu of an incident report, I asked the manager to sign a note on my receipt, stating that we had found a bed bug in the room. He also refused to do that. Had the general manager filed the report, or signed the statement, I would not have posted this negative review. Given his refusal to put this event on-the-record, I'm forced to publicly report this event in as many places as possible, and to notify Quality Inns/Choice Hotels of this ugly situation.

The manager declared that an incident report is only for "bodily injury." He's either dissembling, or he's uninformed and inadequately trained concerning use of incident reports. They're intended to be for ANY incident that could cause physical, financial, or psychological harm to their client. Occurrence of bed bugs in a hotel room presents a risk for all three types of harm, and it's impossible to know until a later time, whether there'll be physical or financial damage. I've already had psychological damage/trauma, from not knowing whether I've carried these awful bugs out of the hotel with me to my car and residences.

The bug we found was indisputably a bed bug. The staff confirmed that's what it was. We have a photo of it, and it exactly matches photos of bed bugs shown online.

Since we found only one bug, the manager confidently stated that he's sure that was the only one. Again, he's dissembling or uninformed, as there's virtually never "just one" bed bug. Since the staff told us that all bedding and linens in the room would be bagged and washed in very hot water, and the room would be fumigated daily for seven days, obviously the manager knows there's little likelihood of "just one" bug.

The manager assurred me that there's little chance of carrying them out, because he states that they don't go into suitcases, just in "warm places," such as lamps and TVs. Again, he's appallingly ignorant, or simply lying. Only when they're feeding do bed bugs go to warm places, such as human bodies. The rest of the time, they hide in any convenient location, especially suitcases, and that's common knowledge. The bed bugs in that hotel most likely came into the hotel in a suitcase, so clearly they can be carried out of the hotel in a suitcase.

There's another online review reporting bed bugs at this hotel in July, 2013, so obviously the management knows there's an ongoing problem, not a "one-time," "one-bug" event. If only I'd checked the reviews before staying at this hotel. I'll never go there again.

Room Tip: Do NOT stay in Room 301. That's where we found the bed bug. Given their presence, I'd reco...
See more room tips
  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 26111 Telegraph Road, Southfield, MI 48034-5315 (Formerly Southfield Inn)
Phone Number:
Location: United States > Michigan > Southfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Business Hotel in Southfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Reservation Options:
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Also Known As:
Quality Hotel Southfield
Best Western Southfield
Southfield Best Western

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