We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible Service and GIANT Rats” 2 of 5 stars
Review of Hawthorn Suites by Wyndham Detroit Southfield

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Hawthorn Suites by Wyndham Detroit Southfield to your Saves list
Hawthorn Suites by Wyndham Detroit Southfield
2.5 of 5 Hotel   |   26700 Central Park Blvd, Southfield, MI 48076   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Plan Ahead, Save 15%
Ranked #17 of 19 Hotels in Southfield
Houston
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible Service and GIANT Rats”
2 of 5 stars Reviewed August 2, 2013

After drivin over a thousand miles, I called to make sure I could check in extremely late. Cassandra, answered the phone and was exceedingly rude. Once there, the ladies who checked me in were very polite and kind. Most of the other staff I had contact with were generally rude. They rolled their eyes when you walked up to the desk, prior to your saying anything. They ignored you. Once I checked in, my grandkids and I unpacked and let out the sleeper sofa. There was no support so my grandson fell through the mattress to the floor. We had to be moved to another suite. We ended up moving three times for various reasons. There are large rats running around the complex, in the broad daylight!! There are trails in the grass and holes in the ground for these rats. Yuck!! The rats were the size of cats and they slowly hopped around. They were not afraid of people.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
2 Thank Sylvia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay D, General Manager at Hawthorn Suites by Wyndham Detroit Southfield, responded to this review, August 13, 2013
Thank you for taking the time out of your schedule to provide us feedback regarding your recent stay at our hotel. We regret that we did not meet your expectations during your stay. We have corrected the issues you had outlined in your feedback. We hope to be of service to you in the future. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. Regards, Ajay Dutt, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

600 reviews from our community

Traveler rating
Traveler type
Time of year
Language
1 review
1 of 5 stars Reviewed August 1, 2013

Reservations were made online, but when we arrived our room was not reserved. After waiting for 1 hour and 3min they finally booked our room. When we got to the room, it was the wrong room. 2nd room they gave us was not clean and the bed sheets were still on the bed unmade from previous people who booked the room!! 3rd room was halfway decent besides the fact that the bed was missing bed comforter and flying Gnats...
Please book somewhere else!!!

  • Stayed August 2013
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Lyriqnola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay D, General Manager at Hawthorn Suites by Wyndham Detroit Southfield, responded to this review, August 13, 2013
Thank you for taking the time out of your schedule to provide us feedback regarding your recent stay at our hotel. We regret that we did not meet your expectations during your stay. We have corrected the issues you had outlined in your feedback. We hope to be of service to you in the future. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. Regards, Ajay Dutt, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 17, 2013

We arrived late at night and after receiving our room key discovered that there were already people staying in the room. They were shocked and so were we. Received keys to a different unit in a different building, luckily, no one was in this suite. The condition of the suite was terrible, the beds were saggy, no sheets for the sofa bed. The bathrooms were very dirty. The floors in the kitchen and bathrooms were sticky and the grout lines were all black. Mice droppings on the floor, burns and stains inside the microwave, AC unit couldn't cool the room below about 74 degrees. I would not recommend this place for anyone. The only redeeming thing was the nightly price (less than $90 a night), but it really wasn't worth the troubles we had.

Room Tip: To get a good room stay at a different hotel
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Omaha_Family6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay D, General Manager at Hawthorn Suites by Wyndham Detroit Southfield, responded to this review, July 18, 2013
Thank you for taking the time out of your schedule to provide us feedback regarding your recent stay at our hotel. We regret that we did not meet your expectations during your stay. We have corrected the issues you had outlined in your feedback. We hope to be of service to you in the future. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. Regards, Ajay Dutt GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Southfield
1.0 mi away
Comfort Suites Southfield
Comfort Suites Southfield
#1 of 19 in Southfield
4.5 of 5 stars 197 reviews
1.9 mi away
Baymont Inn and Suites - Southfield/Detroit
0.8 mi away
Candlewood Suites Detroit, Southfield
Show Prices
Show Prices
Show Prices
1.6 mi away
Courtyard by Marriott Detroit Southfield
0.7 mi away
The Westin Southfield Detroit
2.2 mi away
Quality Inn
Quality Inn
#12 of 19 in Southfield
3.0 of 5 stars 48 reviews
Show Prices
Show Prices
Show Prices

Been to Hawthorn Suites by Wyndham Detroit Southfield? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hawthorn Suites by Wyndham Detroit Southfield

Address: 26700 Central Park Blvd, Southfield, MI 48076
Phone Number:
Location: United States > Michigan > Southfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Wheelchair access
Hotel Style:
Ranked #17 of 19 Hotels in Southfield
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Detroit Southfield 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
Corporate hotel located in Southfield's city center, offering free high speed Internet, complimentary daily hot breakfast buffet, M-Th evening managers reception. Easy access to many restaurants, shopping and entertainment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Wyndham, Booking.com, Expedia, Priceline, Hotels.com, Travelocity and Odigeo so you can book your Hawthorn Suites by Wyndham Detroit Southfield reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hawthorn Suites By Wyndham Detroit Southfield Hotel Southfield
Hawthorn Suites Southfield
Southfield Hawthorn Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing