After drivin over a thousand miles, I called to make sure I could check in extremely late. Cassandra, answered the phone and was exceedingly rude. Once there, the ladies who checked me in were very polite and kind. Most of the other staff I had contact with were generally rude. They rolled their eyes when you walked up to the desk, prior to your saying anything. They ignored you. Once I checked in, my grandkids and I unpacked and let out the sleeper sofa. There was no support so my grandson fell through the mattress to the floor. We had to be moved to another suite. We ended up moving three times for various reasons. There are large rats running around the complex, in the broad daylight!! There are trails in the grass and holes in the ground for these rats. Yuck!! The rats were the size of cats and they slowly hopped around. They were not afraid of people.
- Official Description (provided by the hotel):
- Corporate hotel located in Southfield's city center, offering free high speed Internet, complimentary daily hot breakfast buffet, M-Th evening managers reception. Easy access to many restaurants, shopping and entertainment. ... more less
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- Also Known As:
- Hawthorn Suites By Wyndham Detroit Southfield Hotel Southfield
- Hawthorn Suites Southfield
- Southfield Hawthorn Suites