We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A very nice place” 4 of 5 stars
Review of The Westin Southfield Detroit

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added The Westin Southfield Detroit to your Saves list
The Westin Southfield Detroit
4.0 of 5 Hotel   |   1500 Town Center, Southfield, MI 48075   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #5 of 19 Hotels in Southfield
Aurora, Canada
Top Contributor
132 reviews 132 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
54 helpful votes 54 helpful votes
“A very nice place”
4 of 5 stars Reviewed March 18, 2014

I just returned from staying at this hotel this past week end. We had 2 rooms on the 8th floor. Both rooms were King bed rooms. I paid $5 for 24 hours of internet which seemed reasonable compared to most other Westin hotels. I hear that there was free Wifi in the lobby area though. We parked in the parking garage that is attached to the hotel; so, we only ever saw that area and the front desk during our stay; but, the hotel seems really nice. There was nothing in the room to tell us where the pool was located (I am assuing there was a pool). Free parking was nice too; and, the hotel is very centrally located. We got the rooms for $60 on Priceline.

Room Tip: We had rooms on the 8th floor; and, we liked them....
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, March 25, 2014
We’re absolute pleased to hear that your recent stay at The Westin Southfield Detroit was refreshing and convenient. You are correct; our hotel does have a wonderful indoor pool and any one of our Associates would have been happy to direct to it. We hope that when you visit us again, you will have the opportunity to enjoy it. Thank you for sharing your experience with us and we hope to welcome you back very soon. Until then, be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

421 reviews from our community

Traveler rating
    112
    147
    89
    44
    29
See reviews for
81
74
31
157
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Tallahassee, Florida
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2014

This was an excellent hotel. It was very clean and got a great rate with breakfast included. The front desk clerk was very friendly as well as the server in the restaurant. Since it is likely that I will be making several visits to Detroit, I will plan to stay at this hotel.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, March 25, 2014
It is our ultimate goal to be a comfortable home for our guests during their stay and we’re so pleased that your stay met that goal. We truly appreciate your gift of feedback, as with the support of our guests, we are always monitoring our standards and high quality of service. Thank you for being our valued guest and we hope you return soon. Stay well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
1 review
5 of 5 stars Reviewed March 11, 2014

We had a bridal shower at the Southfield Westin, and it was an excellent experience. Every person that attended the shower commented that the food was outstanding. The staff was very friendly and hard working. This was a very important event for us, and I am happy to say it was a huge success. Thank you Southfield Westin!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, March 17, 2014
We are definitely pleased to read your review. It was our pleasure to provide you with exceptional service during such a special time in your life and we are honored that you chose The Westin Southfield as a place to create those memories. We hope to welcome you back for any of your event needs or even a future stay! Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 9, 2014

For such a large hotel with great facilities - it's let down by it's tired attitude. A lack of care is apparent throughout the hotel. Gym equipment is old and worn out - the fountain stopped working in the lobby.

The staff were all of an older generation and appeared tired and to be honest - half the time didn't know what they were doing or just didn't care. Especially in the restaurant, slow, lack of attention, no smile. Just very... Tired!!

For a one night stay, fine - no problem but for a 3 night stay I felt ready to leave to more lively and friendly pastures.

A shame - it's an easy fix... Fix your attitudes staff!!!

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, March 17, 2014
Thank you for reaching out to us and letting us know about your recent experience. The service you received is certainly not what we want to provide our valued guests and we do apologize that your stay was not more enjoyable. We hope to have the opportunity to welcome you back in the future so you may experience our true and renewing Westin service and we thank you for your review. Stay well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
83 reviews 83 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed March 8, 2014

Had business trip to Southfield and decided to give this hotel a try since in the past (7 yrs ago) I've heard good comments.

At check in all was ok, friendly staff and quick process, no issues here

When entering the room the bad experience started, room looked clean aswell as the bathroom, but just a couple of big details, had one towel hanging that looked like somebody previously used, hair dryer plugged in the bathroom and just over the chair a set of used bed sheets, I was soo tired and it was so late that just decided to give front desk a call to have somebody to pick up the used stuff, once they came to the room they did offer a room change but at 1:00am my target was to sleep.

For an hotel of this chain and supposed high std's, this kind of things should never happen so no matter if you are offered another room in order to fix the moment, the damage is done, staff and management should look into stardardization, first time quality and image rather than how to fix should target on how not to make such mistakes

I agree with the other people that the sockets on the lamps base are worn and fit is loose to the point that you think is charging but have to check twice to be sure

Breakfast is good, lots of fruit, plus a taylor made ommelete

Rooms facing the Lodge are little noisy, pick one facing the back

Check out process really fast, they even sent me before the check out a summary by email so no time wasted at front desk, nice feature

Bar has poor alcohol options but good beer.

Lunch buffete was the only great thing, nice and tasty options!!!

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, March 10, 2014
Thank you for reaching out to us and letting us know about your recent experience. The service you received is certainly not indicative of what we want to provide our valued guests and we do apologize for the condition of your accommodations. We will be sure to re-emphasize the importance of attention to detail with all of our Associates and we would be delighted if you would return in the future so you may experience our true and renewing Westin service. Stay well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 6, 2014

I would agree with others that this Westin is "tired". And for a Westin, it only deserves two stars IMHO. (I expect more from the Westin brand.)

Indeed the rooms are clean and the beds are comfortable. Staff are nice. But...

• I tried two different rooms and the seals on the windows that open are worn out. So it's a bit noisy and cold.

• As others have said, the sockets to plug your electronics into are in the base of the lamps and are soooo worn out that they don't grip your plug well. And thus if you move slightly, it stops charging.

• The wood veneer in the bathroom is stained. Everything looks a bit worn out.

• The door locks are worn out, so you really have to finesse your card in the slot, or it won't open.

This was a business trip stay for one night in March of 2014.

Hope this is helpful (both to the hotel and to travelers).

Room Tip: Make sure to get a room on the backside of the hotel, away from the busy highway.
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, March 10, 2014
Thank you for taking the time to provide such thorough feedback regarding your recent stay; as with the support of our guests, we are always monitoring our standards and quality of service. We are certainly most concerned to read about your disappointing stay and offer our sincerest apologies for any inconveniences you experienced. We hope to be able to regain your trust and have you stay with us again. Thank you for your review and be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 6, 2014

Nice hotel. The room was cold.We probably could have paid less at a neighbouring hotel, and received a free breakfast. The location of the hotel was decent, however I was concerned with the parking arrangements, and if my vehicle was secure. Much prefer the Westin at DTW or Book Cadillac compared to this one.

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review, March 10, 2014
We appreciate your gift of feedback as it allows us to create a better experience for all of our guests. Although your stay at The Westin Southfield Detroit seems to have met your needs, we wish your overall experience had been more impressive. We’ve put a great deal of thought into providing our guests with a balanced, revitalizing environment and we hope that you will consider a return visit where we can have the opportunity to improve your opinion. Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Westin Southfield Detroit? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Southfield Detroit

Address: 1500 Town Center, Southfield, MI 48075
Phone Number:
Location: United States > Michigan > Southfield
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 19 Hotels in Southfield
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Southfield Detroit 4*
Number of rooms: 388
Official Description (provided by the hotel):
Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Priceline, Booking.com, Starwood, Orbitz, EasyToBook, Odigeo and Hotels.com so you can book your The Westin Southfield Detroit reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Southfield Detroit Hotel Southfield
Westin Southfield Detroit
Southfield Westin

Owners: What's your side of the story?

If you own or manage The Westin Southfield Detroit, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.