First off, this is a long review, because after reading all the reviews prior to our stay, I went over this hotel with a fine tooth comb. None of the complaints I read were found. Not one! It was a great stay with not one issue. Don't be afraid. Whatever problems were encountered by those who stayed prior to us have apparently been corrected. Our stay was so PLEASANT!
Upon arrival at the hotel the doorman came right out to see if we wanted valet parking. This was no small matter due to the fact that it was 2 degrees and 2:15 in the morning. He was as happy as ever and so friendly. We waited a bit to check in as the desk people were busy checking in a small pack of sleepy HS hockey players who were very new to checking into a hotel on their own. Their chaperone had already checked in and gone up to his room. There were some credit card issues, as some had mom and dad's cards, but did not know what to do with them. Some had cash and needed a credit card for the incidental expenses like PPV movies etc...The Mgr. at the desk was so patient and respectful towards them all. Her patience was impressive. Once she finished with them, I was checked in within 5 minutes. I was pleased to sign the weekend policy which in a nut shell said "no wild parties or excessive noise or you will be evicted. The Mgr. said, "We do evict." She was very friendly about it, but you could tell she was serious. This made me happy, as I knew my stay would not be interrupted by someone else's excessive "celebration."
We parked in the covered garage and both nights got a parking place close to the door going to the hotel. Valet parking is available, but we elected to use the free parking. We walked through a well lit carpeted hall with automatic doors and entered the hotel. Once we got in the elevator, which arrived in a reasonable amount of time, my kids were thrilled. There were buttons on both sides of the doors. That meant that they could both push the buttons! What a thrill! We arrived at out 10th floor room. The elevators were dated as some said, but I wasn't planning on sleeping in them and frankly, they were nostalgic. I liked the look! It added to the fun and prompted great conversation among our family along the "Remember when..." trail. The hallway was well lit and quiet. I thought it was elegantly simple with nice lines and curved hallways. There was one tray of room service dishes on the floor a bit up the hallway, but it was 2:30AM and that certainly didn't affect me or my family. I don't remember any carpet stains or imperfections, and even if there had been any, once again, I wasn't planning on sleeping in the hallway.
Our room was easy to find. Our key card was easy to use and worked the first time. The room was a nice size. It had a very long sleek desk which was great. There was a closet and enough drawer space for our clothes. There was an iron and ironing board. The carpets were just fine.The bathroom was well lit and had all the amenities we would expect. There were plenty of thick thirsty towels. The shower worked fine, my husband is 5'8" and had no complaints. On the back of the door hung a freshly laundered heavy bathrobe for anyone who wanted to use it. Additional robes were available at the desk. Nice touch as most of us cannot pack out thick robes for travel.
The flat screen television was huge and beautiful and the kids enjoyed the Disney Channel. I liked the idea that the wet bar was locked and you had the option of declining the key upon check in. You don't miss what you don't see! The room was a but chilly, but then again it was 2 degrees outside, so I am not surprised. We turned the heat up to 75 and it was better. The heater was quiet and did not disturb our sleep at all. There was a cordless phone in the room. Wired Internet access was available in the room and wireless was available for $15/day. If you wanted free wireless, it was available in their gorgeous lobby. The beds were clean and well made. They were very comfortable. The comforters were so nice to slide under as the weather was so bitterly cold! We slept well. It was quiet, as promised. The alarm clock was great. It had huge easy to read numbers, but didn't light up the whole room when the lights were out. Nice!
We would have eaten there if we had the time. When we returned to our room on Saturday it had been serviced satisfactorily. The beds were made, the towels were replenished, and the amenities that had been used were refreshed. I loved the complimentary Starbucks coffee, both caffeinated and decaffeinated were available as well as tea. The coffee maker worked perfectly and they provided nice 12 oz. to go cups with spill proof tops. Very nice for those who stayed in the comfy bed too long. Also, there was a complimentary upscale bottled water that was very nice.
On Saturday night, we had a chance to use the pool. It was so warm! I liked the fact that the hot tub was a sectioned off part of the pool. It allowed my husband and I to be close to the kids while they swam and still had them feeling like we were a part of what they were doing. The pool towels were like large bath sheets, not the tiny hand towels that many hotels provide. The pool was smaller, but even on a Saturday night, did not feel crowded. The fitness room is right near the pool and I think it's presence helped spread out the people. You can order food and drink poolside, as well. The pool room was clean and as soon as a large party left, there was someone in there gathering up the towels and tidying up. The pool room itself was plenty warm, also. No getting out of the pool and freezing. Yet, it was not so hot that people who were fully dressed were unable to sit and watch those who were swimming, as some members of one family was doing. The fitness room was very nice. Plenty of space, equipment and nicely lit.
We did not eat in the restaurant, but took a peek and it seemed pleasant. All in all, this was a great hotel! We would stay again. Our checkout took 30 seconds and the bill was correct. I wish I had taken pictures. You would love this place and I learned it is being renovated beginning this month. Way to go Westin!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.