OK, the good first. The hotel is clean and well maintained. The staff is friendly.
Then, the bad. Despite being friendly the staff is inept at solving problems. This hotel is VERY NOISY with lots of kids running around screaming. Even adults were having loud arguments in the hallways at night. The walls are very thin and you hear everything (I don't need to know what is going on in the room next door). We called the front desk no less than FOUR TIMES asking for help about the noise. They apologized and did NOTHING! We were not offered to move to a different room despite plenty of available rooms at the hotel (we inquired the next day). We were promised an email from the manager which, of course, never arrived. Again, unwilling staff to do anything about complaints.
The king sized bed was OK, but the sleeper sofa was lumpy useless. About as comfortable as sleeping on the floor.
The pool is really and over-sized bathtub. The pool area is not stocked with towels, probably because the pool itself was filled with about 60 children. YES, I counted! Needless to say we were unable to use the pool. Only one treadmill, only one stair climber, only one exercise bike. Again, no towels and the equipment was dirty, so we left without using it.
Save yourself a headache and stay at one of the other hotels in the area!
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- Also Known As:
- Springhill Suites Detroit Southfield Hotel Southfield
- Springhill Suites Southfield