I see the "excellent" reviews and I must say that I am SHOCKED. I stayed here for the 2nd time over the Thanksgiving weekend visiting home after sleeping on a sofa was not good for my back; ONLY because it was the hotel that accepted my Priceline offer. While I will say that this stay was much improved from my Thanksgiving 2011 visit, (marijuana smoking in room next door, inoperable light fixtures, loud heater, abandoned cars in parking lot, trash in stairways FOR DAYS) upon arrival, I advised the person checking me in 11/24/12 of the issues I experienced the last stay (although I did lodge a written complaint with managment in 2011), yet when I opened the door to the room I was assigned, I entered into a room with a bed that hadn't been made, pizza boxes and trash throughout. Either the room had not been cleaned and or there was still someone checked into it. Once I returned to the front desk, the gentlemen (Brian, I believe) was moderately apologetic and gave me another room, but I was still in awe. The room I finally did stay in did have operating equipment. My only issue is that although I love the fact there is a sink and "dishes," and a studio apartment like feel, there is never dish detergent or a dish towel or even a sink stop. Yes, I could have called down, but after experiencing my 2011 when I wanted fresh towels and was told I needed to go back upstairs to my room and bring down the dirty ones (as if I wanted to steal them), I was a little hesitant to receive another silly response and left well enough alone. I just made due as I learned that customer service is really that important at these hotels and that is sad because I love the area and actually used to live on Franklin, right around the corner when I lived in MI. Will I stay here again? I suppose so, if it is the hotel that accepts my price line offer, but will I be nervous? Yep!
- Also Known As:
- Extended Stay Southfield
- Southfield Extended Stay
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