Let's start with I am a professional and credible member of mainstream media on an executive business trip. I have been using Extended Stay America for years in a variety of environments from California to Detroit. I am here on business for 3 weeks and because of my great experiences with this hotel chain in the past was happy that my company booked here. What I thought would be a pleasant stay here is turning out to be a nightmare. From the mean old lady at the front desk who likes to talk at the top of her lungs loud enough with guests and maintenance people at 1 in the morning to the rude housekeeping / maintenance staff congregating in the halls, yelling and going about all hours of the day and night like they live here instead of working here; I feel more like I checked into the local projects than an executive suite. The only thing that stops me from reaming this terrible experience through a mountain of bad mainstream reviews is the fact that a very professional lady named Conswella did everything within her power to make things right; including moving me from the 1st floor to that was supposed to be somewhere a little more quiet if it wasn't for the maids and crack head looking janitor who stands around in the hall way being loud and pestering the maids on company time. If my staff wasted company $$$ like this; I would be hiring new staff.. and for God sake make Conswella a manager; I bet she would be much better at hiring PROFESSIONAL behaving staff; as she sets a great example. I wont even get into how dirty the first room I was put in was with dead bugs under the sink and PUBIC HAIRS on my fresh towels!! No hangers in the closet, no fork or cup in the kitchen. OMG! Get housekeeping some glasses so they can see!! I almost dried my face on that towel; thankfully my vision is GREAT. My company spent a couple thousand dollars to fly me out here for work; I will be sure to let them know to NEVER spend it with this location ever again. This by far is the worst experience I have ever had with this chain; I would give just about anything for a good night's sleep. God bless you Conswella... you are the only thing I enjoyed about this hotel; thank you for trying to make a bad hotel better.l

The front disk lady (Conswella) is the best ever. She helps you so much understand your rate. She helps you with everything you need. She is super nice and she is always smiling. The house keeping service is wonderful as well. The location is just great close to everything in Southfield. No strange smell or anything like that. Very clean and friendly people

I am a 4th stage cancer victim. I had a horrible experience at another hotel. On my arrival here I met two angels. The manager Brenda and clerk Halima. They welcomed me with such hospitality. It was overwhelming the links they went to, to make sure I was comfortable. If that wasn't enough the overnight staff Ms. Camille helped me through two episodes of real sickness.They were so nice, when we have our convention in June for our organization we will be using this hotel. I live in Florida but I received some southern hospitality in Detroit. I will never forget your acts of kindness doing my time of sickness. Thank you for all you do!

This place is HORRIBLE! The first room I checked into had dirty pillows, hair all over the blow dryer, dirty towels, and the shower was dirty. After seeing the first room I switched rooms. Then the second room had no towels in it, dead bugs in the closet as well as corner in the bathroom. There were also no hangers in the closet. Oh yea the first room also didn't have a garbage can. It's like housekeeping doesn't exist. Then I also didn't have a remote to my television in my second room. I called the front desk for a remote and the lady at the desk refuses to bring the remote to my room. This is after I had to walk to the desk to get towels. Then when I call back and ask can she brings the remote she hangs up the phone with an attitude. When I try to call back the line is busy. Worst customer service experience at a hotel EVER! To make matters worst the ro wasn't acceptable. Don't stay here there are plenty of other hotels in the same area so stay at One if those. This service was cometly horrible and the rooms aren't clean.