“HORRIBLE. RUDE EMPLOYEES. DIRTY ROOMS. ROOMS MISSING TOWELS. DON'T STAY HERE!!! DEAD BUGS!!!!”
This place is HORRIBLE! The first room I checked into had dirty pillows, hair all over the blow dryer, dirty towels, and the shower was dirty. After seeing the first room I switched rooms. Then the second room had no towels in it, dead bugs in the closet as well as corner in the bathroom. There were also no hangers in the closet. Oh yea the first room also didn't have a garbage can. It's like housekeeping doesn't exist. Then I also didn't have a remote to my television in my second room. I called the front desk for a remote and the lady at the desk refuses to bring the remote to my room. This is after I had to walk to the desk to get towels. Then when I call back and ask can she brings the remote she hangs up the phone with an attitude. When I try to call back the line is busy. Worst customer service experience at a hotel EVER! To make matters worst the ro wasn't acceptable. Don't stay here there are plenty of other hotels in the same area so stay at One if those. This service was cometly horrible and the rooms aren't clean.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 21, 2012
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
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Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to us with any further questions or concerns. Again I appreciate you sharing your feedback with us. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels locations across the country.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.