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“Check your Confirmation” 2 of 5 stars
Review of Hampton Inn South Haven

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Hampton Inn South Haven
2.5 of 5 Hotel   |   04299 Cecilia Drive, South Haven, MI 49090   |  
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Ranked #3 of 12 hotels in South Haven
Grand Blanc, United States
1 review
“Check your Confirmation”
2 of 5 stars Reviewed September 5, 2013

Check your confirmation since they will make your reservation for the wrong days. If you say checking in this Sunday and checking out Saturday, even if it's Thursday the day you make it, make sure you check the dates and give them the actual days. If not, when you show up, they'll let you know it's your fault the reservation is wrong and if they are full, well, unless the 3rd shift guy Terence is there, you're out of luck.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 people have reviewed this hotel

Traveler rating
    49
    48
    17
    6
    3
See reviews for
42
38
6
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Antwerp, Belgium
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

We were welcomed by a very friendly lady at the reception. Rooms are spacious and clean. Breakfast buffet with sausage and potatoes, bagels, toast, muffins, fresh fruit, waffles, ...
Coffee and tea all day long at reception.
A baby crib is available + chair at breakfast.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southhaven1555, Guest Relations Manager at Hampton Inn South Haven, responded to this review, September 5, 2013
Thank you for taking time to express your thoughts and concerns regarding your stay with us. We work diligently to ensure our facilities are well maintained. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am glad that your stay was wonderful and look forward in seeing you again in the near future.

Once again I like to thank you for choosing Hampton inn for your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 4, 2013

Despite positive reviews on tripadvisor, I was disappointed in my recent stay at the Hampton Inn South Haven.


The bathroom was dirty, including grimy grout and finish peeling from the bottom of the door. So much so that my husband and I did not use the bath! Additionally, the dirty carpeting contained pieces of unpopped popcorn.


Outdoor and pool spaces included dusty fake plants and unattractive, deadreal plants for a very poor aesthetic.


The breakfast area was much too small to accommodate all the guests, as was the pool area. Overcrowded to the point of total annoynace. Further, the pool was cold and the "hot tub" could not even be described as lukewarm. As a longtime HHonors member, have higher expectations of Hampton and the Hilton family.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southhaven1555, Guest Relations Manager at Hampton Inn South Haven, responded to this review, September 5, 2013
Thank you for taking time to express your thoughts and concerns regarding your stay with us. We work diligently to ensure our facilities are well maintained. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am glad that your stay was wonderful and look forward in seeing you again in the near future. I have addressed this issue with our front desk manager and I am truly sorry your stay with us was not as what you expected. I have addressed this issue with our staff.

Once again I like to thank you for choosing Hampton inn for your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago, Il
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 4, 2013

The hotel is clean, a good value and in a great location. We were able to walk from the hotel into the downtown area for shopping and dining, which was a big plus to not have to drive around looking for parking spots. I'm glad we chose The Hampton Inn instead of another hotel.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southhaven1555, Guest Relations Manager at Hampton Inn South Haven, responded to this review, September 5, 2013
Thank you for taking time to express your thoughts and concerns regarding your stay with us. We work diligently to ensure our facilities are well maintained. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am glad that your stay was wonderful and look forward in seeing you again in the near future.

Once again I like to thank you for choosing Hampton inn for your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey, United States
1 review
4 of 5 stars Reviewed September 3, 2013

The hotel is clean and the staff is extremely helpful. Although the hotel is smoke free, we did have a problem with our first room smelling like cigarettes. The woman at the front desk immediately moved us to another room and handled the situation in a professional manner.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southhaven1555, Guest Relations Manager at Hampton Inn South Haven, responded to this review, September 4, 2013
Thank you for taking time to express your thoughts and concerns regarding your stay with us. We work diligently to ensure our facilities are well maintained. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am glad that your stay was wonderful and look forward in seeing you again in the near future.

Once again I like to thank you for choosing Hampton inn for your stay.

Reena mehta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Charles, United States
1 review
5 of 5 stars Reviewed August 23, 2013

Had a great stay at Hampton South Haven. So close to town and the rooms were quiet and clean. My husband loved the free internet and having breakfast there saved us a lot of money. The breakfast was good and hot with many choices.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southhaven1555, Director of Sales at Hampton Inn South Haven, responded to this review, September 4, 2013
Thank you for taking time to express your thoughts and concerns regarding your stay with us. We work diligently to ensure our facilities are well maintained. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am glad that your stay was wonderful and look forward in seeing you again in the near future.

Once again I like to thank you for choosing Hampton inn for your stay.

Reena Mehta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed August 15, 2013

The staff was very helpful and willing to fulfill our requests in a timely manner. I needed a refrigerator in the room and one was promptly brought to me at my arrival. Due to conditions beyond the hotel's control, part of the building lost power in the morning. The staff managed to still serve a hot breakfast and made it appear as if nothing was wrong.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southhaven1555, Director of Sales at Hampton Inn South Haven, responded to this review, September 4, 2013
Thank you for taking time to express your thoughts and concerns regarding your stay with us. We work diligently to ensure our facilities are well maintained. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am glad that your stay was wonderful and look forward in seeing you again in the near future.

Once again I like to thank you for choosing Hampton inn for your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn South Haven

Also Known As:
Hampton Inn South Haven Hotel South Haven
Hampton Inn South Haven Hotel
South Haven Hampton Inn
Address: 04299 Cecilia Drive, South Haven, MI 49090
Phone Number:
Location: United States > Michigan > Van Buren County > South Haven
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 hotels in South Haven
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn South Haven 2.5*
Reservation Options:
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