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“Nice Rooms, Pleasant Staff, and Pet Friendly” 4 of 5 stars
Review of Comfort Suites South Haven

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Comfort Suites South Haven
2.0 of 5 Hotel   |   1755 Phoenix Street, South Haven, MI 49090   |  
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Ranked #8 of 11 Hotels in South Haven
Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice Rooms, Pleasant Staff, and Pet Friendly”
4 of 5 stars Reviewed August 22, 2012

I was very pleased with the quality of the room at this property. The beds were very comfortable, the room was clean, and the price was fair. The reason we chose this hotel was the fact it was pet friendly. There is a $25.00 a night fee for a pet. While I understand the need for a pet fee, it would be nice to get the money back after an inspection from the front desk.

The only problem I had was at check-in the agent told me we were not allowed to keep the dog in the room alone. This would have been nice to know before hand. It says nothing about it on the website or was not mentioned when I previously called the hotel.

Unfortunately, we never got to have breakfast because it ended at 9:00am every morning we were there. Since we were on vacation we never got up in time but there are plenty of places around to grab a quick bite.

Overall, our stay was pleasant and easy going.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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90 reviews from our community

Traveler rating
    19
    28
    22
    8
    13
See reviews for
34
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5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
chicago
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 18, 2012

Stayed a week before had no issues. Drove back through following weekend coming home from vacation and called to get room and front staff stated they did have 1 room left and it went up in price 74.95 we paid to 245 a night. I asked if they would honor last week rate she said put me on hold and came back and said yes. Booked it and gave her my credit card info and a few hours later while driving to the hotel to stay I received a call from her at the front desk. She stated that the manager said not she couldn't offer me that rate and they couldn't offer me a room at all and they cancelled the room and she gave me a cancellation number. We had a hard time finding any other room. Too tired to drive had to stay in a hotel that was out of our way and priced high and not very clean. Called customer service when I got back home and all they told me to do is call the owner of hotel. They wouldn't honor a verbal contract over the phone! Never will stay again in any Comfort Suites or affiliation. A sad ending to a great week.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 13, 2012

I would definitely recommend this hotel to anyone staying in the South Haven area. It's just across the highway from the downtown area. The price was very reasonable for such a nice spacious suite. Free breakfast was a good variety of hot food plus cereal, bagels & Danish/donuts and juices. We would definitely stay there again!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
116 reviews 116 reviews
21 hotel reviews
Reviews in 50 cities Reviews in 50 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 4, 2012

This year we planned our trip too late to find affordable lodging close to Lake Michigan, so we opted for Comfort Suites east of Route 196 in South Haven. We were happily surprised. Neither my husband nor I had stayed at a Comfort Suites before. In many ways its amenities are typical but in others they are slightly above average. For example, there's a smallish indoor swimming pool. The complimentary breakfast includes a Belgian waffle maker and hot scrambled eggs and sausages in addition to the typical cold breakfast offerings. There's a safe in the room, and the refrigerator is enclosed in a wooden cabinet, so it looks like a piece of nice furniture.

Our bed and bedding were very comfy. Our room's view to the east was over a building with a corn field beyond. I imagine views to the north and west would be over a small industrial area. Not sure what south views might be. My only complaint was really in the design of the room. The bathroom door opens out into the same space the closet door folds out into. If you are in the bathroom, be sure your suite mate doesn't leave the closet door open and then leave the room, or you'll be stuck in the bathroom! What I really really appreciated about this room was the absolutely sparkling cleanliness, linens that were NOT fragrant (yay, I can breathe!), and quiet, efficient air conditioning. We would gladly stay here again.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conway, MO
Top Contributor
66 reviews 66 reviews
54 hotel reviews
Reviews in 51 cities Reviews in 51 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed July 31, 2012

The place looked a little worn and needs an update. It was quiet and clean and that is the most important to us. There were a lot of people in town for a Sunday evening and we were actually fortunate to get this place to stay. It was $116.00 plus tax for the AARP rate which I thought was high for the property. Breakfast room was tiny and everyone was crawling over each other to get to the food. I have had better breakfast at other Comfort Suites. Overall I would recommend it for one overnight.

Room Tip: There is a grocery store called Village Market and they have a wonderful deli.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago suburbs
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 15, 2012

I stopped in the area for an overnight. This hotel was clean and beds comfortable, it was in much better shape than a newer holiday inn I stayed at the previous two nights. Service was excellent. Very good stay.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Top Contributor
134 reviews 134 reviews
12 hotel reviews
Reviews in 45 cities Reviews in 45 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 10, 2012

We did and were awaken around 1:30am from the noise in the next room. Able to hear their conversations very clearly because of the connecting door between the rooms. Otherwise, the room was good sized and a good value for a three tier hotel. Always stay at Choice hotels, some very good and some not so good.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites South Haven

Address: 1755 Phoenix Street, South Haven, MI 49090
Phone Number:
Location: United States > Michigan > Van Buren County > South Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in South Haven
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites South Haven 2*
Number of rooms: 61
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Also Known As:
Comfort Suites South Haven Hotel South Haven
South Haven Comfort Suites

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