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“Good stay, breakfast not great, room OK” 3 of 5 stars
Review of Holiday Inn Express South Haven

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Holiday Inn Express South Haven
2.5 of 5 Hotel   |   1741 Phoenix Rd, South Haven, MI 49090   |  
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Ranked #2 of 11 Hotels in South Haven
Ann Arbor, Michigan
Top Contributor
101 reviews 101 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
71 helpful votes 71 helpful votes
“Good stay, breakfast not great, room OK”
3 of 5 stars Reviewed October 20, 2013 via mobile

The room here was OK, pretty stuffy and the TV didn't have good picture at all. The bed was comfy though and the bathroom was OK as well. The breakfast was OK at best, very continental. Ok hotel to stay at if you're visiting South Haven for a few nights.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, October 23, 2013
Dear PeTTer K,

Thank you for taking the time to submit a review of our property. We take all guest feedback very seriously and strive for excellence at our hotel. I'm happy to hear that our hotel met your needs, but I am sorry that we did not exceed your expectations. Please know that I value your comments and will be addressing any issues with my staff. Thank you!

Kevin Christians
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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95 reviews from our community

Traveler rating
    30
    37
    22
    4
    2
See reviews for
33
32
6
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Toledo, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2013

friendly and knowledgeable staff. Rooms were spacious and clean. My friends and I were up just for a ladies night out and they were able to get us to all the great shops and restaurants in the area even around the road construction down town. Breakfast hostess was very pleasant and kept everything fresh and full.

Room Tip: 3rd floor above everyone:)
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, October 21, 2013
Dear Sherry M,

I am thrilled to hear that you and your party were able to enjoy your time spent in South Haven! Thank you for sharing your kind words and compliments! On behalf of my entire staff, thank you for staying with us! We are all looking forward to seeing you again soon!

Regards,

Kevin Christians
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carl Junction
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 23, 2013

The stay at this hotel was excellent. The desk agent was especially helpful in obtaining a handicap room. Shelly Dutkiewicz was the agent and she was courteous and professional. She helped us locate our next days travel plans and recommended a very good restaurant for the night.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, September 25, 2013
Dear John B,

I am so happy to hear that you enjoyed your time at our hotel! Thank you so much for taking the time to share your compliments! On behalf of Shelly and the rest of my staff, we thank you and are looking forward to your next visit!

Regards,

Kevin Christians
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 18, 2013

We stayed at this Holiday Inn Express with Priority Club points for 3 days. We were able to get the Presidential Suite, which was large and had plenty of room for a family. The staff were all friendly and helpful. The breakfast was complete and good, it varied each day. They offered hot beverages all day, and sometimes had fresh fruit through the afternoon. As a priority club member, we were given a snack and bottled water on check in.

We did have to ask for housekeeping after the first night, but when I called, they came right up. The location is a short drive to the beach and town. I have no complaints about this hotel. The room and the public areas of the hotel were clean, neat and comfortable. The pool was nice. It would be nice to have a hot tub as well. It was a good location close enough to what we wanted to do. I would recommend this hotel.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, September 21, 2013
Dear Michigan f,

Thank you so much for taking time out of your day to review our property! Your comments are truly appreciated! We strive to be a great hotel that guests love. Compliments like yours are great motivation for all of us to continue in our hard work! On behalf of my entire staff, thank you!

Looking forward to seeing you again!

Kevin Christians
General Manager
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Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 14, 2013

Spent two nights here while visiting South Haven. Not much to add after having read the other reviews. The location was good, a hot breakfast was included, and everyone was very nice. The room was what I would expect for a Holiday Inn, not large but certainly adequate, and it was very clean. A small refrigerator and microwave were included. The only thing that I wish was different was that the jacuzzi was in the bedroom portion of the room, rather than in the bathroom. This, however, was not a big deal as it was just the two of us.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, August 21, 2013
Dear Carole0113,

Thank you for staying with us and sharing your experience! I am happy to hear that you were pleased with our hotel and I hope you enjoyed your visit to South Haven! Hope to see you again soon!

Kevin Christians
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Top Contributor
107 reviews 107 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed August 9, 2013

We stayed on the third floor, to avoid having people above us. The room was nice and clean. There was good curtains that kept the room nice and dark. The front desk called shortly after checking in to make sure everything was good with the room. That was a nice touch. The pool was great. Perfect temp, but no hot tub which was disappointing after a long day of walking around. The fitness room was also nice. The breakfast was great. The woman working the breakfast area made sure to keep everything well stocked and cleaned. The food was all fresh and tasty with a nice variety. Even better was that for the 2 mornings that we were here, the breakfast was different. Nice to have some variety. The location of the hotel was nice. Just off the freeway, but far enough that you don't get the traffic noise. And it's walking distance to the Sherman's dairy bar! Town and the beach were just a short drive.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, August 13, 2013
Dear natys_mommy,

Thank you so much for your kind words and compliments! I am truly grateful that you took the time to tell us about your stay at our hotel. My staff and I work very hard to make our hotel an enjoyable experience. I will be sure to pass along your compliments! We hope to see you again soon!

Kevin Christians
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Top Contributor
117 reviews 117 reviews
45 hotel reviews
Reviews in 58 cities Reviews in 58 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 27, 2013

I'm usually a solo business traveler, but for this go round I was accompanied by the wife and two young kids (3 & 5), on a family vacation.
We arrived on a very rainy Sunday night to an obviously packed hotel. The front desk staff was great - even gave me bottled water and my pick from a "goodie basket" for being a platinum member. Our room was perfect - two queen beds, plus a large area with a desk and pull-out couch on the second floor.
Breakfast every morning was great, alternating between scrambled eggs/bacon & omelets/sausage. It is a lot easier to do it on your own while on business, but a lot more entertaining with two young kids. I'm sure I was quite entertaining to the rest of the guests, running back and forth to the pancake machine for the kids!
The hotel staff was excellent, whether front desk, housekeeping, maintenance, or anyone else. I spend 30+ nights a year in hotels, and very few can claim this level of service. Everyone employed here in July, 2013 give yourself a big pat on the back, you are doing an amazing job.
The property just underwent an extensive renovation in the Spring of 2013 (most of the pictures on Trip Advisor are now out-of-date) and looks brand new. My kids loved this place - they knew their way around by day two, and if they are happy, I'm in heaven. Thank you!
To top it all of, my 4 nights, in a suite, were completely free. IHG has an amazing points program, so if you travel at all, take advantage of it, as it will pay off very quickly.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, July 29, 2013
Dear Otowners,

I am thrilled that you and your family were able to enjoy our hotel throughout your entire stay! Thank you for sharing your compliments! I will be sure to pass them along to my entire staff. It was a pleasure accommodating your family while on vacation. Also, thank you for noticing our recent renovations. A lot of hard work went into remodeling our hotel, and I'm happy we can share it with our guests. I'm glad you used your IHG Rewards points to stay in South Haven. Looking forward to your next stay!

Kevin Christians
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express South Haven

Address: 1741 Phoenix Rd, South Haven, MI 49090
Phone Number:
Location: United States > Michigan > Van Buren County > South Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in South Haven
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express South Haven 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more   less 
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Also Known As:
Holiday Inn Express South Haven Hotel South Haven
Holiday Inn South Haven
South Haven Holiday Inn

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