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“Awesome Hotel” 5 of 5 stars
Review of Holiday Inn Express South Haven

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Holiday Inn Express South Haven
2.5 of 5 Hotel   |   1741 Phoenix Rd, South Haven, MI 49090   |  
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Ranked #3 of 11 hotels in South Haven
Beebe, Arkansas
1 review
1 helpful vote 1 helpful vote
“Awesome Hotel”
5 of 5 stars Reviewed June 14, 2013

From Check in to Check out Staff was amazing. Room was great. Breakfast was great. Definitely will be back. Only 2 miles to downtown, 5 miles to Gingerman racetrack. Staff was great at suggestions for restaurants and kids activities

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, June 17, 2013
Joanh50131433,

Thank you for your kind words and compliments regarding our hotel and staff! We truly value our guests and strive to be a great hotel that our guests love. Comments like yours are a wonderful reminder as to why we do what we do! On behalf of my entire staff: Thank You!

Looking forward to seeing you again!

Kevin Christians
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

73 people have reviewed this hotel

Traveler rating
    21
    29
    18
    3
    2
See reviews for
21
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Naperville, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 7, 2013

Very nice stay for couples... The breakfast was great..there was a hotel employee/lady that made sure everything was fresh, clean, and plentiful. Nice work!! I would stay here again we had a great trip and love the town of South Haven as well.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, June 10, 2013
Harry J,

Thank you for your compliments! I'm happy to hear that you were able to enjoy your time, and breakfast, at our hotel! We hope to see you again soon!

Kevin Christians
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
101 reviews 101 reviews
36 hotel reviews
Reviews in 48 cities Reviews in 48 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 21, 2013 via mobile

South Haven in the winter isn't the most pleasant of places as it is bitter cold, but we wound up there and this hotel was warm and inviting. The rooms were modern and clean and the front desk staff was pleasant. There was fruit in the lobby 24 hours a day and the warm complimentary breakfast was just what we needed before heading out into the cold.

Stayed January 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, May 23, 2013
Kurt R,

Thank you for letting us know about how much you enjoyed your stay! I truly appreciate all of my guests' feedback, and am thrilled you were able to "warm up" at our hotel this Winter. You should definitely come check us out this Summer, and see everything South Haven has to offer!

Looking forward to seeing you again soon!

Kevin Christians
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Wakarusa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 14, 2013

My husband and I went to South Haven for a short weekend away for our anniversary. My sister recommended the Holiday Inn Express and I am so happy she did. The staff was extremely friendly, the hotel was quiet, and the room was spotless. I am very particular about the cleanliness of hotel rooms and was unable to find anything wrong with the room. The free hot breakfast was also very good with a great deal of variety. We will definitely stay here again! The hotel is right on the highway and very easy to get in and out of.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, May 15, 2013
Lori A,

Happy Belated Anniversary! Also, please offer a big thank you to your sister for the recommendation! We are also very happy you chose to take her advice.

Similar to you, we are very particular about the cleanliness of our hotel and take great pride in the presentation of our property. Thank you for noticing and for your compliments!

Hope to see you again soon!

Kevin Christians
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

Kevin C. helped me plan for 36 senior adults to come for the Tulip Festival. We were given a excellant rate and treated like kings and queens. The staff was excellant and helpful with every question we had. Everything was very clean. The breakfast was one of the best I have ever had.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, May 11, 2013
Hester C,

Thank you so much for the compliments and kind words regarding our property! We were happy to be your host during your visit to the Tulip Time Festival. I'm thrilled to hear that you and your group had such a great time!

Hopefully we will see you again next year, if not sooner!

Kevin Christians
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 28, 2013

Rooms are cheaper during off season - and Lake Michigan is always a beautiful place to visit. We enjoyed ourselves very much in a room with a jacuzzi. Breakfast was very good. Room very clean! I would have given 5 stars but one of the jacuzzi jets didn't work properly.

Room Tip: Make sure all the jets work in the jacuzzi in your room.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, May 1, 2013
Carol B,

Thank you so much for your compliments for our property! I am happy that you chose to stay with us! South Haven and Lake Michigan are beautiful to visit, and I'm glad you were able to enjoy the scenery!

I apologize for the jets not working properly, but I appreciate you taking the time to inform us of the issue.

Hope to see you again in the future!

Kevin Christians
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tecumseh, MI
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 10, 2013 via mobile

We had an easy check in & got some treats for being rewards members. The room was nice & clean, had a king jacuzzi suite. Bed did not seem as big as our king bed at home but not a huge deal just seemed strange. Breakfast was decent, we got there late but there was plenty left. Had full cable, not rje 10 channels i am use to in a hotel so that was a nice surprise. Easy to get to & was a nice little getaway from the kids, no complaints!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, March 12, 2013
pjdeeds,

I am happy to hear that you enjoyed your time spent at our hotel! We are also very happy with the way our remodel project is turning out, and can't wait for the finished product!

Thanks for choosing Holiday Inn Express as your getaway! We hope to see you again soon!

Kevin Christians
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express South Haven

Address: 1741 Phoenix Rd, South Haven, MI 49090
Phone Number:
Location: United States > Michigan > Van Buren County > South Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 hotels in South Haven
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express South Haven 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more   less 
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Also Known As:
Holiday Inn Express South Haven Hotel South Haven
Holiday Inn South Haven
South Haven Holiday Inn

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