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“Good hotel, good breakfast” 4 of 5 stars
Review of Holiday Inn Express South Haven

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Holiday Inn Express South Haven
2.5 of 5 Hotel   |   1741 Phoenix Rd, South Haven, MI 49090   |  
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Ranked #1 of 11 Hotels in South Haven
Certificate of Excellence
Level Contributor
182 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Good hotel, good breakfast”
4 of 5 stars Reviewed May 21, 2013 via mobile

South Haven in the winter isn't the most pleasant of places as it is bitter cold, but we wound up there and this hotel was warm and inviting. The rooms were modern and clean and the front desk staff was pleasant. There was fruit in the lobby 24 hours a day and the warm complimentary breakfast was just what we needed before heading out into the cold.

Stayed January 2013
Helpful?
1 Thank Kurt R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, May 23, 2013
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136 reviews from our community

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Wakarusa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 14, 2013

My husband and I went to South Haven for a short weekend away for our anniversary. My sister recommended the Holiday Inn Express and I am so happy she did. The staff was extremely friendly, the hotel was quiet, and the room was spotless. I am very particular about the cleanliness of hotel rooms and was unable to find anything wrong with the room. The free hot breakfast was also very good with a great deal of variety. We will definitely stay here again! The hotel is right on the highway and very easy to get in and out of.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Lori A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, May 15, 2013
Lori A,

Happy Belated Anniversary! Also, please offer a big thank you to your sister for the recommendation! We are also very happy you chose to take her advice.

Similar to you, we are very particular about the cleanliness of our hotel and take great pride in the presentation of our property. Thank you for noticing and for your compliments!

Hope to see you again soon!

Kevin Christians
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

Kevin C. helped me plan for 36 senior adults to come for the Tulip Festival. We were given a excellant rate and treated like kings and queens. The staff was excellant and helpful with every question we had. Everything was very clean. The breakfast was one of the best I have ever had.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Hester C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, May 11, 2013
Hester C,

Thank you so much for the compliments and kind words regarding our property! We were happy to be your host during your visit to the Tulip Time Festival. I'm thrilled to hear that you and your group had such a great time!

Hopefully we will see you again next year, if not sooner!

Kevin Christians
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 28, 2013

Rooms are cheaper during off season - and Lake Michigan is always a beautiful place to visit. We enjoyed ourselves very much in a room with a jacuzzi. Breakfast was very good. Room very clean! I would have given 5 stars but one of the jacuzzi jets didn't work properly.

Room Tip: Make sure all the jets work in the jacuzzi in your room.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, May 1, 2013
Carol B,

Thank you so much for your compliments for our property! I am happy that you chose to stay with us! South Haven and Lake Michigan are beautiful to visit, and I'm glad you were able to enjoy the scenery!

I apologize for the jets not working properly, but I appreciate you taking the time to inform us of the issue.

Hope to see you again in the future!

Kevin Christians
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tecumseh, MI
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 10, 2013 via mobile

We had an easy check in & got some treats for being rewards members. The room was nice & clean, had a king jacuzzi suite. Bed did not seem as big as our king bed at home but not a huge deal just seemed strange. Breakfast was decent, we got there late but there was plenty left. Had full cable, not rje 10 channels i am use to in a hotel so that was a nice surprise. Easy to get to & was a nice little getaway from the kids, no complaints!

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank pjbailey713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, March 12, 2013
pjdeeds,

I am happy to hear that you enjoyed your time spent at our hotel! We are also very happy with the way our remodel project is turning out, and can't wait for the finished product!

Thanks for choosing Holiday Inn Express as your getaway! We hope to see you again soon!

Kevin Christians
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 25, 2013 via mobile

Though not bike-able with kids, this was an good, affordable alternative place to stay, when we couldn't find anything in downtown South Haven. A short 1-mile drive gets you to the Beach, restaurants and shops. This new hotel is clean, nicely decorated & offers friendly service, a great indoor pool, free breakfast bar & free wifi. We were pleasantly surprised and would stay here again!

  • Stayed July 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Angeegrogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, February 27, 2013
Angeegrogan,

I am thrilled that you chose to stay at our hotel during your trip to South Haven last summer! I am even more thrilled that you enjoyed your stay! Thank you for your kind words and recommendation!

Also, we are currently finishing up some renovations at our hotel this spring. You would not believe the transformation that has taken place here. I look forward to sharing these exciting changes with you the next time you come visit!

Kevin Christians
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 1, 2013

The front desk staff was very friendly and helpful. I had a question about their cribs and they got one out and showed it to me with no hesitation. The first room we were given didn't smell right. I told the front desk and they gave us another room with no problem and apologized. The 2nd room was perfect. I only mention this to show what good customer service they gave. The price was very reasonable. The room was very clean. We will stay here again if we are in the area. As a side note - the pool was under construction while we were there. But we would not have used it anyway for the one night we were there.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank packer022049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, January 3, 2013
Dear packer022049,

Thank you for compliments regarding our hotel and staff. We take great pride in our ability to deliver excellent customer service. Again, I apologize for the condition of the first room and can assure you the odor has been eliminated. I'm happy we found a room that you and your family were able to enjoy! Looking forward to seeing you again in the future!

Kevin Christians
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express South Haven

Address: 1741 Phoenix Rd, South Haven, MI 49090
Phone Number:
Location: United States > Michigan > Van Buren County > South Haven
Amenities:
Business Center with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in South Haven
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Holiday Inn Express South Haven 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more   less 
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Also Known As:
Holiday Inn Express South Haven Hotel South Haven
Holiday Inn South Haven
South Haven Holiday Inn

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