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“Minutes from town, water, beach” 5 of 5 stars
Review of Holiday Inn Express South Haven

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Holiday Inn Express South Haven
2.5 of 5 Hotel   |   1741 Phoenix Rd, South Haven, MI 49090   |  
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Ranked #1 of 11 Hotels in South Haven
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Minutes from town, water, beach”
5 of 5 stars Reviewed February 25, 2013

Though not bike-able with kids, this was an good, affordable alternative place to stay, when we couldn't find anything in downtown South Haven. A short 1-mile drive gets you to the Beach, restaurants and shops. This new hotel is clean, nicely decorated & offers friendly service, a great indoor pool, free breakfast bar & free wifi. We were pleasantly surprised and would stay here again!

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, February 27, 2013
Angeegrogan,

I am thrilled that you chose to stay at our hotel during your trip to South Haven last summer! I am even more thrilled that you enjoyed your stay! Thank you for your kind words and recommendation!

Also, we are currently finishing up some renovations at our hotel this spring. You would not believe the transformation that has taken place here. I look forward to sharing these exciting changes with you the next time you come visit!

Kevin Christians
General Manager
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104 reviews from our community

Traveler rating
    36
    39
    23
    4
    2
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 1, 2013

The front desk staff was very friendly and helpful. I had a question about their cribs and they got one out and showed it to me with no hesitation. The first room we were given didn't smell right. I told the front desk and they gave us another room with no problem and apologized. The 2nd room was perfect. I only mention this to show what good customer service they gave. The price was very reasonable. The room was very clean. We will stay here again if we are in the area. As a side note - the pool was under construction while we were there. But we would not have used it anyway for the one night we were there.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, January 3, 2013
Dear packer022049,

Thank you for compliments regarding our hotel and staff. We take great pride in our ability to deliver excellent customer service. Again, I apologize for the condition of the first room and can assure you the odor has been eliminated. I'm happy we found a room that you and your family were able to enjoy! Looking forward to seeing you again in the future!

Kevin Christians
General Manager
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Demotte, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 11, 2012

for one night...desk girl very friendly, and gave us another room due to the person/persons above us who were making a lot of noise. I appreciated that. Great location... Carpets throughout stained and worn, but other than that, no complaint.

Room Tip: Get top floor...for a fairly new hotel the floors seem to be thin, hence noisy and squeaky.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, December 11, 2012
Larry B,

Thank you for your compliments regarding your stay at Holiday Inn Express - South Haven, MI. I'm glad we were able to accommodate your needs throughout your stay.

I'd also like to apologize for the condition of our carpet. We will actually be replacing all the carpet and furniture throughout our entire hotel this Winter. We are very excited to share our "new" hotel with our guests!

We'd love for you to come back and see the changes we've made!

Thanks again!

Kevin Christians
General Manager
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Harbor Springs, Michigan
Top Contributor
206 reviews 206 reviews
63 hotel reviews
Reviews in 82 cities Reviews in 82 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed October 8, 2012

I stayed at this Holiday Inn Express in the charming Lake Michigan port town of South Haven with my wife for 4 days while on a temporary work assignment. The hotel is conveniently located just off the Interstate and two miles from downtown. The room was moderately comfortable, but with inadequate lighting. The bed and the pillows were comfortable. Wi-Fi was available and worked well. The complimentary hot breakfasts were quite adequate. The hotel has a small fitness room and an indoor pool. The facility is somewhat dated.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, December 11, 2012
LouBobHarborSprings,

Thank you for your comments. I'm happy to see that you enjoyed your time at our hotel.

I would also like to add that we are going through some exciting renovations this Winter. In addition to new carpet and furniture throughout our hotel, there will be a brand new lighting package in the rooms!

We would love for you to come visit us again and enjoy our updated hotel!

Kevin Christians
General Manager
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Ft. Wayne, IN
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 8, 2012

This was a "girlfriends" trip to the wineries and shops in the South Haven area. We had one of their 2 Queen Suite rooms and it worked out really well for 4 ladies traveling together. This room had some extra space with a table for 2 and a love seat (that would make another bed) and coffee table. We were able to pull the table to the love seat and it worked fine for playing cards. The bathroom had a full length vanity that held everyone's stuff and 2 extra mirrors out in the room made make-up and hair time a lot easier. They have a great breakfast with lots of choices like pancakes, eggs, biscuits & gravy, etc. The friendly staff keeping everything refilled and neat. The beds were comfy. The room was very clean. Our only negative was the fan in the bathroom that made a horrible racket when turned on for someone to shower. Nice location also with easy access to the freeway and local restaurants, etc.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, December 11, 2012
1963corvette,

I truly appreciate your comments. Thank you for your compliments! I'm thrilled that our hotel helped make a great vacation for you and your friends!

Come back and see us!

Kevin Christians
General Manager
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North Liberty, Iowa
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 14, 2012

This group of people are fantastic. I did not meet a bad one in the bunch. From the front desk to the housekeeping staff. Look, they know that there hall carpet needs replaced, but you don't will stay here again when I come back to South Haven sleep in the hall. The beds were comfortable,The rooms were clean. Good breakfast. Scrambled eggs with biscuts and gravy along with pancakes and Egg omelets the next. What more could you ask for.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, December 11, 2012
Gjason G,

We take great pride in our ability to provide excellent customer service for all of our guests. I am so happy you enjoyed your stay here. Thank you for your wonderful comments regarding your experience!

Also, new carpet is coming this Winter!

Looking forward to see you again!

Kevin Christians
General Manager
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Chicago, Illinois
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 13, 2012

No, its not one of those fabulous B&B's near Lake Michigan, but for what it is - - a chain hotel on the other side of the highway, this is one of the best. Newly remodeled (with the new room furniture soon to be installed) with great service and looking to please staff, this Holiday Inn Express is a leader in its category. We were upgraded to a suite because of our Priority Club status and the room was clean, quiet, and offered plenty of space. There was plenty of parking and the hot breakfasts were as advertised. We would certainly stay here again.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Holiday Inn Express South Haven, responded to this review, December 11, 2012
RJIL,

Your comments are greatly appreciated! I'm happy to hear that you enjoyed your upgrade as a Priority Club member!

Our new furniture is on its way!

Come back and check us out again!

Kevin Christians
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express South Haven

Address: 1741 Phoenix Rd, South Haven, MI 49090
Phone Number:
Location: United States > Michigan > Van Buren County > South Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in South Haven
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express South Haven 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more   less 
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Also Known As:
Holiday Inn Express South Haven Hotel South Haven
Holiday Inn South Haven
South Haven Holiday Inn

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