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“Don't stay there” 1 of 5 stars
Review of Holiday Inn Express Sault Ste. Marie

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Holiday Inn Express Sault Ste. Marie
2.5 of 5 Motel   |   1171 Riverview Way, Sault Ste. Marie, MI 49783   |  
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Ranked #5 of 19 Hotels in Sault Ste. Marie
Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
“Don't stay there”
1 of 5 stars Reviewed September 24, 2013

Never staying there, I went there the room was not clean, then they give me another room my key didn't work. That's the worst hotel ever if you in Sault Ste. Marie don't stay at this place it's, the hotel it's in the middle of no where,

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat802, Guest Relations Manager at Holiday Inn Express Sault Ste. Marie, responded to this review, October 7, 2013
Dear AmandaL,
We are very sorry to hear that your recent stay with us was not up to the high standards we strive to reach and provide for our guests. We sincerely hope if you are ever in the Sault Ste. Marie area again, that you give us the chance to prove your previous stay was definitely not up to our standards. We do appreciate you taking the time to give us your feedback, as it assists us in monitoring and ensuring we are providing our guests with the high quality service they deserve.

Our sincerest apologies,
Tressa H.
G.E.C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
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    22
    11
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 22, 2013

We had a nice few days here with my husband and his family. Rooms were clean and neat. Good breakfast. Good location off the interstate, and not too far from the locks. Workout room was very small, only one bike and one tread mill. Otherwise very nice, I would stay here again

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Top Contributor
83 reviews 83 reviews
61 hotel reviews
Reviews in 61 cities Reviews in 61 cities
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed September 22, 2013

Stopped here on our way home from a Canadian trip. We chose it because it was right near the border crossing. Got in around 9 pm. The front desk clerk was very welcoming and got us checked in. We had an issue with our first room and after going downstairs we found out the hotel was almost full. The wonderful girl at the desk got us into another room - one with a whirlpool - for the same price we had paid for the first room. There was a moment of panic when she thought we needed both beds - but we didn't so all was good. We ordered pizza from the place the clerk recommended and it was fantastic.

The room was clean and comfortable. The entire hotel was quiet and we never heard any of the people around us. The breakfast the next morning was fabulous. Even though there was a large tour group there, there were plenty of places to sit and food to eat.

I will stay here again when I come through.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
detroit, mi
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 11, 2013 via mobile

If you have more than one kid you have to consider getting a suite. The normal room with two beds is tiny.

The breakfast was good. Everything was very clean. Staff were fine. Location is ok you are not in the hustle and bustle but a short ride to a lot of stuff. The gas station next to hotel sells beer and liquor .

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Big Lake, Minnesota
Top Contributor
163 reviews 163 reviews
25 hotel reviews
Reviews in 61 cities Reviews in 61 cities
430 helpful votes 430 helpful votes
5 of 5 stars Reviewed September 7, 2013

We stayed here passing through the UP. The location is very good, right off the interstate (final exit before the border station) and only a couple minute drive to the water front/locks! We were warmly greeted as we walked in and well taken care of by the staff. There are yummy, free cookies set out in the front lobby as well. We stayed in a two room suite which was very large and worked perfectly for 2 adults and 2 young children (3, 4). The bedroom had a very comfortable king bed with nice linens and pillows (we slept well), a gigantic hot tub, full bathroom and large flat screen TV. The living area also had a large flat screen TV, a pull out sleeper sofa, desk with chair, full bathroom and kitchenette with microwave, fridge, sink, and coffee maker. We asked for a roll away when booking and it was in the room already set up on arrival. The kids had fun in the pool, it was decent size with a 3 foot shallow end tapering to 5 feet deep. We didn't use the hot tub. The included breakfast was terrific! The eggs were the best hotel eggs I have ever had, made like little cheese omelets! There was also sausage, potatoes, cereals, fruits, yogurt, milk, juices, coffee, pastries and a fascinating pancake machine that my kids (and many adults) got a kick out of. Press a button and 1 minute later a very tasty pancake pops off a conveyer belt onto a plate. The kids loved making their own pancakes and each ate 4 of them! It would be great to have this hotel wherever we travel! I would stay again in a heartbeat!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livonia, MI
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 3, 2013

The hotel is located right at the northern end of I-75. It is immediately adjacent to Lake Superior State University and the International Bridge and just a few blocks from the Soo Locks. Fresh chocolate chip cookies are available in the lobby.

The rooms appeared to have been recently refreshed and have flat screen TVs, free WiFi, a nice-sized desk with task chair and all the usual amenities you expect at a Holiday Inn Express. The HVAC system was relatively quiet. The beds were quite comfortable and the hotel was pretty quiet. The breakfast was typical HI Express with hot and cold items plus those great warm cinnamon buns that you only get at HI Express. The pool and spa were large and clean. Pool towels are only available from the front desk, so stop by there first before entering the swimming area.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milaca
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

Stayed here for business. Was upgraded for Platinum status. Location was very central to downtown and to the mall/restaurant area. Front desk staff very helpful when asking about local attractions/restaurants. Didn't really like the exercise room. Very small and no way to turn the AC cooler. Got very warm in the small room and had to open the door to the hallway to get air.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Sault Ste. Marie

Address: 1171 Riverview Way, Sault Ste. Marie, MI 49783
Phone Number:
Location: United States > Michigan > Sault Ste. Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 19 Hotels in Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Sault Ste. Marie 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Located just steps form Lake Superior State University, minutes from the Soo Locks, and St. Mary s river let Holiday Inn Express Sault Ste. Marie, Michigan fulfill all your lodging needs. You can relax knowing we offer a broad range of services and amenities featuring our Express Start Breakfast Bar. Our large elegant lobby features a library with a relaxing sitting area where you can read in front of our exquisite fireplace. For the recreationally inclined, we offer an on site fitness room with modern equipment, as well as a heated indoor Pool and Spa. We are located within miles of DonDee Bowling Lanes, Agawa Canon Train Tours, Sault Ste. Marie, Ontario, and only 20 minutes from Chippewa County International Airport (CIU). We are delighted to provide you with exceptional service while you savor the historical Sault Ste. Marie, Michigan. ... more   less 
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Also Known As:
Holiday Inn Express Sault Ste. Marie Hotel Sault Sainte Marie
Holiday Inn Sault Sainte Marie
Sault Sainte Marie Holiday Inn

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