If I could rate this place on the staff alone, this would be a 4- to 5-star hotel. But super-helpful people, while making the stay very pleasant, can only do so much to overcome an average hotel. This is a very convenient spot, right across the street from the historic chain ferry to downtown Saugatuck. It's also very convenient to Oval Beach and the Mount Baldy Dunes. It has a nice heated pool and some nice seating spots with a view of the river. But the room comes up short. It's comfortable and roomy enough. But you hear everything through paper-thin walls and ceilings. There's no individual climate control, and I'd certainly expect that from a room in this price range. It has what is actually a very large bathroom, but (as is typical in too many places) there is limited space to put your toiletry bags. (Hint to management: it would be a cheap fix to add a small floor stand to solve this problem.) While the room was generally quite clean and pleasant, we were disappointed to find left-over food under the bureau. It would be easy to miss there, but this is another detail that you'd hope would be right in a hotel in this price range.
Overall, this is the kind of place that I'd like to rate higher, especially because of the delightful staff. We had a nicer time than the rating would suggest. But it lost points for an underwhelming room.
- Also Known As:
- Beachway Hotel
- Beachway Hotel Saugatuck
- Official Description (provided by the hotel):
- Overlooking the banks of the Kalamazoo River, the Beachway Resort is the closest hotel to Lake Michigan's Oval Beach. Take a ride on the only hand-cranked chain ferry in the US and spend a day shopping Saugatuck's shops and art galleries, or relax beside the sparkling heated pool! Enjoy some of our amenities such as our large heated swimming pool, movie library, board games and toys for children, guest computer and morning coffee & donuts. ... more less