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“Wonderful room & friendly staff!” 5 of 5 stars
Review of ArrowHead Resort

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ArrowHead Resort
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ArrowHead Resort
842 Lake Street, Saugatuck, MI 49453   |  
Hotel amenities
Pinckney, Michigan, United States
1 review
“Wonderful room & friendly staff!”
5 of 5 stars Reviewed October 6, 2013

Just returned home after my first girls weekend to Saugatuck, and the Arrowhead Resort was just what we needed! Since there were 8 women, we booked two adjoining rooms and we had more than enough space! The beds were comfy, everything was very clean & neat, and we could easily walk to all the shops and restaurants downtown. The guest service was exceptional as well, pointing us the fun things to do and great places to eat. Looking forward to coming back next year!

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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45 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Pinckney, Michigan
1 review
5 of 5 stars Reviewed October 6, 2013

I spent a busy, fun-filled weekend at the Arrowhead Resort in Saugatuck! My colleagues and I ran the 5k in Fennville and made the short trip to Saugatuk Saturday afternoon. The rooms were clean, well appointed, and situated just a short walk to downtown Saugatuck. We also had the chance to tour the Saugatuck Inn, a quaint B & B across the street from the Arrowhead. The breakfast was truly a dellight! I would encourage traveling couples to inquire about staying at the Inn and treat yourself to some pampering.

Stayed October 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed October 6, 2013

I spent a weekend away with 7 friends. We loved the Arrowhead Resort! With 8 of us, it was a challenge to find accommodations where we could all be together. However, the Arrowhead provided us with 2 connecting units (7&8) with a combination of 2 queen beds, 1 Murphy bed, and 2 pull out beds that slept our larger group comfortably. Each of the units had a kitchen and living area so we made one our home base and gathering space, as the other was a main sleeping quarters. We could walk to town in less than 10 minutes and avoided the limited parking situation during the dinner hours. Our group enjoyed our stay and would love to come back!

Room Tip: Unit 7 had a larger kitchen/living area than 8. But both had full size refrigerators, ovens, and si...
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Michigan
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 27, 2013

As others have noted, calling this place a "resort" is ridiculous. It is a poorly run motel. No pool, no maid service, no daily outdoor maintenance. The rooms are extremely odd with cheap double Murphy beds (not Queens) that are aligned sideways, making it difficult for the person next to the wall to get out. The rooms have oversized kitchen facilities, with permanent signs on all the dishwashers reading "out of order." Ice makers in two of the 3 rooms we rented were also out of order. The kitchens were poorly stocked, one room had only a single coffee cup. None had any tools for cleaning except a role of paper towels, which had to be used to clean the outdoor furniture which was covered with lots of bird poop because it is placed under elderberry trees. Like the furniture, the outdoor grills were filthy. The ceiling fans had huge mounds of cobwebs on them, the TVs were installed on the walls by an amateur, each with a rat's nest of wires protruding in every direction. When we arrived there was a renovation going on with tools and supplies spread all over the lawn and power tools buzzing for several hours. It is not at all clear why the owners would choose to do this during peak season. There was also a huge puddle of standing water requiring us to wade into one of the units. As noted the units smell of mildew, the taste of decoration is Church rummage sale pitch. There was no indication of check out time in any of the info we received or posted in the rooms, but that didn't stop a rather rude woman in charge of the cleaning crew from complaining that we were still there at 10:45 am on the day we were checking out--which reminds me that there was no daily maid service! Some of these problems might have been ignored if the place were a bargain..but it is not.

Room Tip: look elsewhere
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 14, 2013

This place is falsely advertised. It is NOT a resort. There is no pool as advertised. The beach is a 15 minute drive away. Our so called condo was supposed to accommodate 6; it uncomfortably accommodated 4... 2 small bedrooms... You had to walk through one to get to the single bathroom which smelled of mold and mildew. Our TV stopped working the second day... The elderly lady in charge could not fix it, so she let us "sign out" DVDs. Then the DVD player wouldn't work. The place is incredibly overpriced and not worth the money at all!!!!

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIVACSaugatuck, Manager at ArrowHead Resort, responded to this review, July 19, 2013
This is a unfair review of our property. After all of the good reviews, there is bound to be one or two bad reviews eventually. As they say, "you can't please everyone."

While it is true the Direct TV went out on Sunday for all the units, this is beyond our control. We are at the mercy of Direct TV's repair schedule and they couldn't come out until the next day. When they did ALL the units had 145 channels! It turned out the heat caused a problem with the pole mounted electronics and the whole block was out! We did what we could by offering free DVDs, but now I find out that the customer couldn't operate the the DVD player! The customer NEVER called and the next guest in the room had no issues with the cable or DVD player.

The word Arrowhead Resort is a historical name from the 50's, if it were up to me we would change the name, but it is up to the 13 condo owners that jointly market the property as "Arrowhead Resort." When I think of the term "Resort," I think of Disney World--There are no resorts like Disney in Michigan! I think the condo owners are trying to respect the historical name, but I will pass along the suggestion.

John Morgan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Michigan
1 review
5 of 5 stars Reviewed July 11, 2013

We enjoyed ourselves thoroughly. Kid friendly and still private, peaceful, lovely view and easy access to town. Staff was friendly and knolwedgeable. Walking or biking to town was easy and fun. So much to see, do, and experience. And Oval Beach is up there with Yost Van Dyke of the British Virgin islands! Summer at her best and we will return.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 13, 2012

Saugatuck is a great town and it is really enhanced by businesses like Arrowhead. Remodeled room with great location and perfect for a family that needs a kitchen with children. The staff is wonderful and so knowlwdgeable! We will be back

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about ArrowHead Resort

Address: 842 Lake Street, Saugatuck, MI 49453
Location: United States > Michigan > Allegan County > Saugatuck
Amenities:
Free Parking Kitchenette
Hotel Style:
Ranked #3 of 5 Specialty lodging in Saugatuck
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Welcome to the newly remodeled Arrowhead Resort. These fully equipped condos have full kitchens, private baths and a beautifully landscaped setting, located just blocks from the bustle of historic downtown Saugatuck. This fabulous vacation retreat with eleven private attached bungalows and a magnificent guest house with a grand view of the harbor awaits. Here you can spend the lazy days of summer strolling in and around downtown Saugatuck, along the white sand beaches of Lake Michigan or through countless shops, galleries and restaurants. ... more   less 
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Also Known As:
Arrowhead Hotel Saugatuck

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