As others have noted, calling this place a "resort" is ridiculous. It is a poorly run motel. No pool, no maid service, no daily outdoor maintenance. The rooms are extremely odd with cheap double Murphy beds (not Queens) that are aligned sideways, making it difficult for the person next to the wall to get out. The rooms have oversized kitchen facilities, with permanent signs on all the dishwashers reading "out of order." Ice makers in two of the 3 rooms we rented were also out of order. The kitchens were poorly stocked, one room had only a single coffee cup. None had any tools for cleaning except a role of paper towels, which had to be used to clean the outdoor furniture which was covered with lots of bird poop because it is placed under elderberry trees. Like the furniture, the outdoor grills were filthy. The ceiling fans had huge mounds of cobwebs on them, the TVs were installed on the walls by an amateur, each with a rat's nest of wires protruding in every direction. When we arrived there was a renovation going on with tools and supplies spread all over the lawn and power tools buzzing for several hours. It is not at all clear why the owners would choose to do this during peak season. There was also a huge puddle of standing water requiring us to wade into one of the units. As noted the units smell of mildew, the taste of decoration is Church rummage sale pitch. There was no indication of check out time in any of the info we received or posted in the rooms, but that didn't stop a rather rude woman in charge of the cleaning crew from complaining that we were still there at 10:45 am on the day we were checking out--which reminds me that there was no daily maid service! Some of these problems might have been ignored if the place were a bargain..but it is not.
- Official Description (provided by the hotel):
- Welcome to the newly remodeled Arrowhead Resort. These fully equipped condos have full kitchens, private baths and a beautifully landscaped setting, located just blocks from the bustle of historic downtown Saugatuck. This fabulous vacation retreat with eleven private attached bungalows and a magnificent guest house with a grand view of the harbor awaits. Here you can spend the lazy days of summer strolling in and around downtown Saugatuck, along the white sand beaches of Lake Michigan or through countless shops, galleries and restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Arrowhead Hotel Saugatuck