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Saugatuck

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Hooten Inn: Traveler Reviews


Hotel class 2.0 of 5
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6541 Blue Star Hwy, Saugatuck, MI 49453
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82% Recommend
3.5 of 5 stars 17 reviews
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Are we all talking about the same motel?

Hooten Inn

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2 of 5 stars
mrandmrsjohnqpublic   1 contribution
Detroit
Aug 17, 2008
3
people found this review helpful

I read all the marvelous reviews and I am wondering if we are all talking about the same motel. We booked and prepaid for three days and left after two days (they stand firm on their policy not to return your money.)

That aside, it does not at all influence my opinion of the accommodations or service. This is a 1950 style roadside motel with painted cement block walls and cement floors. It may be a tad larger than 10 x 10 but not by much. The bathroom is about the size of a kitchen pantry and the shower is similar in size to a chimney stack.

We brushed the two cats aside crawling on the counter when we checked in; we missed this clue as a sign that the room might look clean but we were never quite convinced.

Renting a room or cottage in a popular vacation area for a an extended period you would expect no one would enter the room for housekeeping, etc. We were very surprised to be instructed to set our dirty towels outside the door should we wish fresh towels, along with the contents from our waste paper baskets.

There are very few national chain hotels to stay at in this area so apparently all the mom and pop inn's treat you like a house guest staying without charge rather than a paying guest accustomed to being treated at least like a Holiday Inn customer - especially when the nightly rates are the same or higher.

If charming is a step up from camping outside in a tent, you will love this place. However, if you like to be waited on a little and feel like your surroundings might be more than just looking clean, you might want to consider other options.

  • Date of stay August 2008
  • Member since August 17, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from TheHootens, Owner
(Management representative)
Aug 21, 2008
I wasn’t going to respond to this one but I want to make a point about being aware of policies before you book a room somewhere and how very important it is....if I had gone against our policies and refunded his money he would have never written this review. But I run a business, we have set our policies for a reason and we don’t break them so here we are...

Yes it is a 1950's building; it was actually built in 1953 with cement block walls. Short of knocking down the entire building we were limited in the renovations we could make to it, including the size of the showers...anyone who actually looked at our website photo's, including the exterior phot posted here could tell this was an older building - judging by his age I'm sure this isn't the first 1950's building he's been in.

No, we don't refund for early check-out's, it's in our policies - he didn't like that and started to wine about everything under the sun.

Yes, we have cats at our home and we happen to live on property but that is no indicator of how clean our rooms are. They are our house cats, who do not go into the rooms...and since when does having a cat mean that I don't know how to clean a motel room? His room was spotless, even if he was never quite convinced of that.

We NEVER told this guest, or any other guest, to put their dirty towels outside their room - they were told the same as every other guest..."for your privacy and security we do not enter the rooms while you are not here. If you'd like us to we are happy to come in and make your bed, take out your trash and give you fresh towels, anything at all - just let us know if and when you need something" So he was close but no cigar! This guy just didn't listen, just like he didn't pay attention to out policies prior to making a reservation.


Bottom line is every once in a while we get a guest who just isn't happy, they don't read our policies before booking - even though our web site directs people to our policies page! This one arrived grumpy found something wrong with everything and nothing I did or said made it any better. We provide a clean, comfortable room to sleep in combined with warm hospitality - if that's not what you want then you should definitely stay some place else - I wish this guy had.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €79 (year-round)
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Highly Recommended

Hooten Inn

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5 of 5 stars
Chiguistan   1 contribution
Chicago, Illinois
Jul 28, 2008
1
person found this review helpful

The Hooten Inn could not have been better. Their owners, John & Cheryl, have hospitality down to a science and EVERYTHING for our 20 person group was taken care of - from keeping the fridge and pantry stocked, helping with boat rental (which was fantastic), to arranging transportation, to recommending restaurants/things to do in town - our trip would not have been the same without the Hooten Inn. Thank you John & Cheryl! We look forward to seeing you again soon!

  • Liked — The owners
  • Disliked — N/A
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with friends
  • Traveled with Large group or tour
  • Age group 25-34
  • Member since July 28, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €79 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Hooten Good Time

Hooten Inn

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5 of 5 stars
yes12345   1 contribution
Michigan
Jul 28, 2008 | Trip type: Friends getaway

Most accomodating place I have ever been. Van service into town, conceirge, kind staff. Could not have asked for more. Thank you guys!!! You made our trip.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since July 28, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €79 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great friendly service - A pleasure to stay at.

Hooten Inn

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4 of 5 stars
sardeje   1 contribution
Boston, MA
Jul 28, 2008 | Trip type: Friends getaway

"The Hoot" is a great place with friendly service. The owners go out of their way to make sure you have great time. Next time I'm in town, I'll be staying at the Hoot!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since July 28, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €79 (year-round)
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What a great place!

Hooten Inn

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5 of 5 stars
TDY6655   1 contribution
Warren Michigan
Oct 8, 2007 | Trip type: Couples
1
person found this review helpful

We just spent a wonderful weekend at the Hooten Inn. The accomadations are great! Well worth the money! Had everything you needed and it was very very clean! The owners are very nice people and could not have been more accomadating! I would stay here again and again! It's less than 5 minutes from town and more than half the price!

  • Liked — Very Very Clean
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2007
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since October 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
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Average price*: €79 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hooten Inn Also Known As

  • Hooten Hotel Saugatuck
  • Hooten Motel Saugatuck
Address: 6541 Blue Star Hwy, Saugatuck, MI 49453