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“stay somewhere else, maybe in stevensville” 2 of 5 stars
Review of Holiday Inn Express St. Joseph

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Holiday Inn Express St. Joseph
2.5 of 5 Hotel   |   3019 Lakeshore Drive, Saint Joseph, MI 49085   |  
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Ranked #1 of 6 Hotels in Saint Joseph
Certificate of Excellence 2014
Chicago, Illinois, United States
1 review
“stay somewhere else, maybe in stevensville”
2 of 5 stars Reviewed February 12, 2013

After reading a lot of positive reviews, including those on this website, I was happy to make a 3-night reservation here. I found the actual accommodations to be completely unsatisfactory when compared even with other hotels that have comparably low price-points.

The shower presented visible grunge all over it and many hairs from other folks were found plastered on the walls when I (reluctantly) used it. Despite my request for a quiet room during the winter (non-peak) season, I was put on the second floor where I was bombarded with clearly audible noise through footsteps, pipes, and the hallway. The furniture was okay, but most other aspects felt noticeably cheap: unappetizing food, broken iron in the room, burnt-out light bulbs, the clock radio was blaring static upon entering the room after check-in, housekeeping left garbage from the last patrons on the floor, as well as prominent stains on the ironing board.

There aren't many options around St. Joseph, but I wouldn't stay here again. Two stars is generous.

Room Tip: Refuse your room if it is on any floor but the top.
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  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stjmi, Manager at Holiday Inn Express St. Joseph, responded to this review, February 14, 2013
This customer was on the first floor, not the second floor as stated. One of our regular guests, a doctor and his family, stayed in one of our kid's suites. The kid's suite was one floor above and 2 doors over from this guest. At some point during the first night, one of the children used the restroom and unknowingly caused a flood that eventually flooded the first floor of the section this guest was in. We immediately realized the inconvenience this was going to cause our other guests and attempted to offer compensation and relocation within the hotel. This particular guest refused to change rooms against our advice. Unfortunately, we had no options that would please this guest. Therefore, we offered to compensate her entire stay which we did. Apparently, we fell short of meeting this guest's expectations.
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176 reviews from our community

Traveler rating
    73
    68
    24
    5
    6
See reviews for
76
43
2
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Ontario, Canada
Top Contributor
97 reviews 97 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed December 15, 2012

I stayed at this hotel in September and the rooms were a nice size, clean and the decor was up to date. The beds were comfortable and we had a non-smoking room that didn't smell like smoke which is always nice. The free parking and free breakfast was a great benefit to staying at this hotel.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Joseph, Michigan, United States
1 review
5 of 5 stars Reviewed December 8, 2012

This hotel has excellent service excellent rooms with amazing views of the lake especially at sunrise and at sunset. The pool and the hot tub are extremely clean and well running. There is also an convenient exercise room equipped with two treadmills, a cycle machine, and a T.V.
Overall this is in my opinion the best hotel in saint joesph Michigan.

Room Tip: Ask for a children suite if your bringing your family it has a second closet that is large enough to...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
676 reviews 676 reviews
66 hotel reviews
Reviews in 142 cities Reviews in 142 cities
272 helpful votes 272 helpful votes
3 of 5 stars Reviewed November 12, 2012

Quiet, clean, small swimming pool, great desk chair in room with otherwise utilitarian furniture, comfortable bed, free fast internet, full breakfast, can open windows. If you want a bed & breakfast, the Dove's Nest can't be beat.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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stjmi, General Manager at Holiday Inn Express St. Joseph, responded to this review, November 14, 2012
Thank you for posting your compliments regarding our hotel. We agree, the Dove's Nest is one of many great Bed and Breakfasts in our area. Again, thank you for your comments and we look forward to serving you in the future.
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Clarkston, Michigan
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 8, 2012

We stopped in during a "spur of the moment" trip to the west side of the state.
We hoped for a hot tub however their hot tub went out of service the day before. The desk clerks were very apologetic and offered a room with a whirlpool for the same price as a regular room. We chose to stay with the Lake View but appreciated all the help they gave us in finding beaches and restaurants.
All the staff made sure to greet us in the hallways with friendly "Hellos and Good Mornings".
Breakfast was above and beyond your normal continental breakfast and was great.
We travel often and like to try new places,, however would definitely stay here again instead ofother hotels in the area.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Co. Meath
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 5, 2012

stayed here for a weekend, after a stay in Chicago. The hotel is very nice, the room had a great view of the lake. Really enjoyed the breakfast - can honestly say it is the nicest holiday inn express breakfast I have had - and I have stayed in many both in the US and in the UK. The two ladies running the breakfast room were very helpful and pleasant. All in all, a good place to stay - clean and comfortable and nice toiletries in the bathroom. Visited the mexican restaurant next door, it was OK but wasn't overly impressed - though they did a great margarita! Also visited the Italian very nearby, can't remember the name - it was very good, worth a visit.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 13, 2012

To visit St. Joseph the hotel is very good located (but a car is needed). Sitting on the balcony you have a beautiful view over the lake and you can enjoy the sundowner...
The room was bigger than expected, clean and comfortable. Only the breakfast was not worth to take it. The service we received was satisfactory. I would probably stay here again.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express St. Joseph

Address: 3019 Lakeshore Drive, Saint Joseph, MI 49085
Phone Number:
Location: United States > Michigan > Berrien County > Saint Joseph
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Saint Joseph
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express St. Joseph 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites St. Joseph offers beautiful accommodations for a night, a business trip or an entire vacation. Our hotel offers free high-speed Internet access, a fitness center, indoor pool and hot tub, and a business center. Overlooking Lake Michigan, our hotel is minutes from Family Fun's top rated Silver Beach, Curious Kid's Museum, the historic North Pier Lighthouse, Warren Dunes, New Buffalo's Four Winds Casino, and quaint downtown St. Joseph, where there are numerous sidewalk cafes, restaurants, art galleries, antiques, and unique shops for all ages. Our St. Joseph hotel is conveniently located near Whirlpool, Leco, Bosch, AEP D.C. Cook Plant and Lakeland Hospital. Our event space and outstanding service makes the St. Joseph Holiday Inn Express & Suites 'The Place to Meet'. Our staff will coordinate every detail of your event making us the best St. Joseph hotel for meetings, banquets, reunions, showers, conferences, and family gatherings. Come and stay at the hotel to enjoy St. Joseph's outstanding annual events including Krasl Art Fair on the Bluff, The Venetian Festival, Whirlpool Steelhead Triathlon, and Tri-State Regatta. St. Joseph Holiday Inn Express & Suites: everything you expect...and much more! ... more   less 
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Also Known As:
Holiday Inn Express St. Joseph Hotel Saint Joseph
Holiday Inn St Joseph
Holiday Inn Saint Joseph
Saint Joseph Holiday Inn

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