We just returned from what was supposed to be a 3 night stay. We left after the 2nd night. We have stayed at Double JJ in the family cabins several times before (prior to the change in ownership). There is definitely a huge difference now, and not for the better. When we walked into our cabin there was a horrible smell. We opened the windows & turned on the ceiling fan to air things out. The lamp in our bedroom was broken & wouldn"t light & since it was very dark in the room we called someone to ask if it could be exchanged for another lamp. We were told "No". The beds were very hard and uncomfortable and the one pillow they give you is flat as a pancake and offers no comfort. We requested 2 extra pillows and were told "pillows are pre-allocated" and we could not get extras. The issue that sent us packing was the water. My husband started filling the jacuzzi tub in our room and the stench from the water made me gag & run out of the cabin. My daughter got sick while brushing her teeth. My son started vomiting & got diarreah after drinking some of the water. We couldn't bathe or shower because of the awful smell. My husband called the desk & we were told that everyone in our circle of cabins had complained about the water but they couldn't do anything for us. They would not refund any of our money and would not move us to other accomodations. Customer service is not a priority at Double JJ and we will not be back.
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- Also Known As:
- Double Jj Ranch & Golf Hotel Rothbury
- Double Jj Ranch And Golf Resort
- Double Jj Hotel
- Double Jj Rothbury
- Double JJ Ranch & Golf Resort Michigan/Rothbury