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“Couldn't ask for better.” 5 of 5 stars
Review of Four Points by Sheraton Detroit Metro Airport

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Four Points by Sheraton Detroit Metro Airport
3.0 of 5 Hotel   |   8800 Wickham Road, Romulus, MI 48174   |  
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Ranked #16 of 26 Hotels in Romulus
Michigan
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Couldn't ask for better.”
5 of 5 stars Reviewed July 4, 2013 via mobile

We stayed here as part of a park sleep fly deal which included our parking for a week at airport parking. We love this hotel. The staff is nice and eager to please. Rooms are spacious and clean. The bed was sooo comfortable. Will definitely stay here again when flying out of DTW.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, July 16, 2013
Dear Diane S,
Thank you for taking the time to comment about your recent stay. We are delighted that you enjoyed our Drive in Fly out package and hope to see you when you are next in the area. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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150 reviews from our community

Traveler rating
    34
    47
    37
    18
    14
See reviews for
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48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Copper Country, MI
Top Contributor
189 reviews 189 reviews
67 hotel reviews
Reviews in 56 cities Reviews in 56 cities
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed July 1, 2013

This brand seems to be working hard to give you more for your money. I like 'em! Friendly desk staff. Clean room that seemed recently renovated. All the usual stuff...HD TV, coffee maker, iron, comfortable bed..etc.. Room was quiet.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, August 1, 2013
Dear Lungfruit,
We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. We hope you'll back to see us soon and experience our Best Brews & BBQs. Take care!
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sw ontario
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 29, 2013 via mobile

Great staff, decent food. Nice bright exercise room and pool. This hotel needs to clean a little harder. The lobby chairs are new, but dirty, as is the hallway furniture and in some cases, ripped or torn. Elevators are dinosaurs. Replace them. Mattresses are good but starting to sag a bit. Linens very fresh and clean. Suspended ceiling in bar and restaurant needs to go. New hallway carpets, fresh paint needed. A high turnover hotel like this needs to keep on top of that stuff to avoid becoming run down.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, July 2, 2013
We salesrepSwOntario,
Thank you for taking the time to comment about your recent stay with us. We are delighted that you enjoyed our staff, food and workout facilities. We appreciate your feedback about hotel conditions and will take you comments into consideration as we look for ways to improve our hotel. We hope you'll give us another chance and come back to see us. Take care!
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Pawleys Island, South Carolina
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 12, 2013

I was flying out of Detroit early yesterday so I booked a room at Four Points right beside the airport- great deal for $115/night. The staff were very friendly and helpful. The bar was pretty good. What bothered me was the run down condition of everything in the building. I understand it's an airport hotel but lobby seat cushions shouldn't have holes in them. The room itself was comfortable but well worn- paint on paint on paint. One of the light fixtures in my room was missing a lampshade. So if you have to stay by the airport it's a good place but if you have a few minutes to spare I'd recommend another place.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, June 21, 2013
Dear IceCold40,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed our bar and staff. We also appreciate your feedback and are looking for ways to improve the condition of the hotel. We hope you'll give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 11, 2013

We used the Park & Fly service at this hotel for our trip to New York City. We were only at this hotel for about 9 hours, given that we arrived at night and had an early morning flight.

The hotel is very nice in terms of decor, cleanliness, etc. From my limited stay there, it looks perfect for Park & Fly services, and accommodating flight crews from the Detroit Airport.

The bar was nice. Plenty of TV screens to watch the news or sports on. We went down for a quick nightcap and watched some hockey before heading to bed.

The room was comfortable and spacious. I didn't sleep well, but it wasn't for lack of bed comfort...more due to my excitement for the upcoming trip. The hotel is quiet as it's far enough away from the airport. However, airplane noise is noticeable as they fly nearby upon takeoff and landing. It was never loud enough to be distracting, however.

The off site parking location is only a 2 minute drive, and the bus from there to the airport only takes about 5 minutes. Very quick and easy!

Room Tip: No rooms face the airport, though you can spot flights coming and going from windows on the East sid...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, June 21, 2013
Dear AdamP,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed our parking package, hotel features and restaurant. We hope you'll come back to see us when you are next in the area. Take care!
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Shaker Heights
1 review
4 of 5 stars Reviewed June 10, 2013

My stay was comfortable and enjoyable. The food in the dining room was good and the staff was helpful.. I wanted to thank staff member Ashley Clay for her assistance . We had car trouble during our stay and she went out of her way to help us, thanks again Ashley.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, June 12, 2013
Dear RobertaD,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you found your stay comfortable and enjoyable. Great customer service is important to us and we will be sure to share your comments with Ashley. We hope to see you on your next trip to DTW. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa Beach, Florida
Top Contributor
136 reviews 136 reviews
49 hotel reviews
Reviews in 57 cities Reviews in 57 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed May 28, 2013

Rooms were clean but well used. Service at breakfast was flat POOR. Food quality was fine.
Its the typical "i was way tired when i got off the plane and had to go to sleep" sort of place. Its OK. Ill stay again but only for the above reasons. Also, front desk girls were super great!

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review, June 4, 2013
Dear Andrew_Destin,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed your overall stay, our staff and restaurant. We hope to see you on your next trip to DTW. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Detroit Metro Airport

Address: 8800 Wickham Road, Romulus, MI 48174
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 26 Hotels in Romulus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Detroit Metro Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to The Four Points by Sheraton Detroit Metro Airport. We're just minutes from the Henry Ford Museum and the greater metropolitan Detroit area where you can experience all Detroit has to offer. ... more   less 
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Also Known As:
4 Points By Sheraton Detroit Metro Airport
Four Points By Sheraton Detroit Metro Airport Hotel Romulus
Four Points Hotel Romulus
Four Points Romulus
Sheraton Romulus
Romulus Four Points
Romulus Sheraton

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