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“Perfect Port in a Stork” 5 of 5 stars
Review of Comfort Inn Metro Airport

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Comfort Inn Metro Airport
3.0 of 5 Hotel   |   31800 Wick Road, Romulus, MI 48174   |  
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Choice Privileges Points
Ranked #2 of 26 Hotels in Romulus
Certificate of Excellence 2014
Sag Harbor, New York
1 review
“Perfect Port in a Stork”
5 of 5 stars Reviewed 2 days ago NEW

Many thanks and praise for desk clerk Freddie on the chaotic night of Sunday, March 1 when at least 10 Delta flights were diverted to Detroit, including ours, with no provision for putting passengers up for the night.

My wife and I called from the airport just in time to reserve your last available room, though we wondered if it would really be held until we arrived given all the demand, and whether a hotel shuttle would really be dispatched to get us there.

Both promises were kept and we got more sleep than we expected before being shuttled back to the airport at 6:30 am for the continuing chaos of re-booking which finally got is back to New York.

This Comfort Inn was a comfort indeed. Next time, we trust it won't take an airline weather emergency for us to patronize your establishment or others in the chain.

David & Sylvia

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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431 reviews from our community

Traveler rating
    285
    101
    25
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Windsor, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We spent the night in late January, flying out the next morning to Ft. Lauderdale. Lobby was clean and welcoming....fresh coffee brewing on a side table. Good first impression. Checked into our rooms and found them to be clean, on the larger size and well decorated. Free shuttle service to the airport in the morning. We had some confusion as to our final bill but the GM's of the hotel are working with us to straighten this out. They seem geninually concerned and this should be resolved in the near future. A very reasonable place to stay, park and fly. Will stay there in the future.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We found a welcoming efficient checkin staff. Our room was clean. The restaurant/bar as a friendly environment that served good food and drinks. The park and fly option cost us less than half of what airport parking would have cost. The transportation vans had timely pickup and drop offs. We will definitely stay here again when flying from Detroit.

  • Stayed February 2015, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandusky, Michigan
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Once again, we used the stay, park, and fly option at this hotel. The Hotel was very busy but I never felt like my needs were not of concern. We had a couple of drinks in the pub and then 7 hours later we revisited the same area to grab a quick breakfast bite before travel. The room was as expected, nothing elaborate, but clean. My wife made the observation that the room did not have a full bath tub and that would have been nice to be made aware of that prior to room arrival.
Great service by the front desk personnel and the breakfast crew was appreciated. The pub was very busy in the late evening and that crew was a little thin to provide great service, but most were understanding and patient with the hard working 2 person team there.

Be advised that if you opt for the stay and park process there are no points earned for the stay with Choice Hotels programs. Staff was very helpful, they provided parking space for us right at the hotel and the shuttle was very prompt in picking us up from the airport and returning us to our vehicle.

Room Tip: Near Metro Airport (DTW) and makes a great pre-flight stay and park option. Top floor rooms are qui...
See more room tips
  • Stayed February 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 3 days ago
Thank you for choosing the Comfort Inn Metro Airport,

We are pleased to see that everything was to your satisfaction on your recent stay... our ABOVE AND BEYOND serves and accommodations is what brings our guests back... and we thank you for your loyalty.. In regards to the Bath... we do offer bath in our Queen Size rooms.. please feel free to request this room type and we will be more than happy to fulfill this special request... We are glad to see that you enjoyed our park and fly package which is one of our famous packages... guests leaving 3 days or less are allowed to park on-site... and we are glad to see that you took advantage of that privilege.

Thank you and we look forward to EXCEED YOUR EXPECTATION in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Huron, Michigan
1 review
5 of 5 stars Reviewed 4 days ago NEW

Chelsea welcomed us with efficient checkin and great personality. The price that includes stay and fly parking (at Airlines Parking, which we prefer) is awesome for early flights, with breakfast available at 4 AM.
Their outstanding customer service is serving them well, We will definitely stay here again whenever our travel plans require an overnight stay near Detroit Metro

  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 3 days ago
Thank you for choosing the Signature Comfort Inn Metro Airport,

We are pleased to see that you enjoyed our services on your recent stay... we are famous for providing FIVE STAR SERVICES AND ACCOMMODATIONS and going ABOVE AND BEYOND for each and every guest and we are glad you experienced this FIRST HAND!! We are also happy to see that you enjoyed our famous BOB EVANS Breakfast which starts from 4am to 9 am.

Thank you, we look forward to your return
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Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed 4 days ago NEW

Ive stayed in this hotel several nights for work. It was recently renovated and very clean and modern. The rooms and bathrooms were very clean and the beds were very comfortable. The staff was friendly and nice with the exception of one guy who wouldn't give employee discounts on some nights and wanted to charge me full price for the exact same room. They had a full buffet of free breakfast, a free airport shuttle, and their restaurant had great food.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 3 days ago
Thank you for choosing the Comfort Inn Metro Airport,

we are pleased to see that you enjoyed our services on your recent stay... we are famous for providing FIVE STAR SERVICES AND ACCOMMODATIONS and going ABOVE AND BEYOND for each and every guest..

Thank you and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago via mobile

As I walk in the hotel I was greeted the receptionist they were very friendly and nice. The hotel i very convenient I had landed in Detroit metro airport and the hotel is so close you cb see planes landing. The rooms are big and have a nice jacuzzi in it , microwave, regfriderator and even a bar and restaurant in the hotel. I would highly recommend thi hotel very nice. Really enjoyed my days here at comfort inn.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 6 days ago
Thank you for choosing the Comfort Inn Metro Airport,

Here at the Signature Comfort Inn metro Airport, we make sure we exceed your satisfaction and provide unmatched service and amenities you can't find anywhere else and we're pleased to have done just that during your stay.

We look forward to your return... Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Metro Airport

Address: 31800 Wick Road, Romulus, MI 48174
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Romulus
#2 Business Hotel in Romulus
#2 Family Hotel in Romulus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Metro Airport 3*
Number of rooms: 123
Official Description (provided by the hotel):
Comfort Inn Metro Airport, a Romulus hotel one mile from Detroit Metropolitan Wayne County Airport.The Comfort Inn(R) Metro Airport is conveniently located off Interstate 94.The hotel has recently completed a multi-million dollar hotel wide renovation. Each of our guestrooms feature free 50 MBS wireless hi-speed internet access, refrigerator, microwave, 40" HD flat screen TV's with over 60 channels. A free hot buffet breakfast from 4:00am-9:00am, free 24 hour airport shuttle, free local calls and newspapers. In addition some rooms feature whirlpool tubs. A free 24 hour state of the art Business Center and Fitness Center and a full service Restaurant,Bar are also available. The hotel was recently awarded a 2014 Cerificate of Excellence from Trip Advisor. Popular points of interest include the historic Greenfield Village,Henry Ford Museum,Ford Factory Tours, the Charles H. Wright Museum of African American History, the University of Michigan-Ann Arbor,Briarwood Mall,Southland Center,Eastern Michigan University,historic Greektown,Suburban Collection Showplace event facility and Belle Isle.This Romulus MI hotel is close to other area attractions, which include Cobo Conference / Exhibition Center (also known as the COBO Center), Comerica Park, Ford Field, Detroit Opera House, Joe Louis Arena, MotorCity Casino, MGM Grand Detroit Casino,Motown Museum and the Detroit Institute of Arts. There are meeting and banquet rooms available that accommodate up to 85 people, and include audio/visual equipment and an array of meeting support systems. ... more   less 
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Also Known As:
Comfort Inn Metro Airport Hotel Romulus
Comfort Inn Romulus
Romulus Comfort Inn

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