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“Park+Sleep+Fly+Affordable = Perfect!” 5 of 5 stars
Review of Comfort Inn Metro Airport

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Comfort Inn Metro Airport
3.0 of 5 Hotel   |   31800 Wick Road, Romulus, MI 48174   |  
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Ranked #2 of 26 Hotels in Romulus
Ajax, Canada
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
“Park+Sleep+Fly+Affordable = Perfect!”
5 of 5 stars Reviewed yesterday NEW

My hubby and I were on our way to Texas from Toronto via Detroit. We decided to to stay at this hotel as it came highly recommended to us and they offered a favourable stay/park/fly package.

Chelsea was incredibly friendly and helpful when checking us in, explaining how our parking vouchers worked and even giving us free cookies and bottled water.

The hotel is directly across from the highway and the airport and is only 3 storeys high. Although it was close to the highway and airport, the sounds from both were hardly audible.

Our first room would've been perfect if the sheets weren't dirty. One call to Chelsea and she was able to arrange another room for us.

Our new room was huge and had elements of old and new inside. We had a king sized bed, flat-screen TV, microwave, beer fridge. The furniture was basic but functional. Nothing fancy.
The room was big enough to provide a reading nook, with a chair, ottoman, and reading light.

The bathroom was also fairly large, but a bit dated. The shower was only a stall with no faucet, but was a waterfall shower with great pressure.

Breakfast was included in our stay and was catered by Bob Evans, but since our flight was so early the next day we didn't get a chance to enjoy it.

We enjoyed this hotel so much we decided to stay here again on our return trip from Texas. If we ever have to fly around the US from Detroit again, this will be our go-to hotel from now on and I highly recommend it!

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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303 reviews from our community

Traveler rating
    182
    84
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We chose to stay at the Comfort Inn the night before a 6AM flight. When we arrived, front desk was very friendly. We went to our room, two queen beds (normal), and a bathroom. Room was more recently renovated. The lounge downstairs was nice and we enjoyed a few drinks. Continental breakfast was spot on and gave us a good start to the morning. We were so happy the continental breakfast opened so early!! The price was unbeatable for the stay and parking pass for 6 days!!! The parking was easy as well -- no hassle. We will stay here again if we need to before flying out of DTW.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We were pleasantly surprised with the entire experience. We booked two rooms and both rooms were extremely clean and updated. Very comfortable beds and quiet rooms. We used the shuttle service and visited the bar - both of which were great. There was some confusion about the parking but the manager explained and was VERY helpful, polite and accommodating. We have stayed at a few hotel at the airport and this one is, by far, the best. Great value; wonderful staff and excellent rooms. This will be the ONLY hotel we will stay at in the future!!

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 4 days ago
Thank you for lodging at the SIGNATURE COMOFRT INN METRO AIRPORT, where first class hospitality and five star services and accommodations are served at their best!

I see you've experienced first hand our Five Star Service and 1st Class accommodations and unmatched amenities at the Multi Million dollar renovation at the Signature Comfort Inn Metro Airport where we pride ourselves in exceeding your expectations...guaranteed! We are NOT your typical Comfort Inn... Our Signature property will give you an experience that you will NEVER forget...

We look forward to your return to your "Home away from Home" Signature Comfort Inn Metro Airport.
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Toledo, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

We had an early morning flight out of Detroit, so we drove up the night before and stayed at this Comfort Inn. The room was nice and reasonably priced. The staff was extremely helpful and friendly. The breakfast buffet had a good variety of items. Because we were gone only 3 days we were allowed to leave our car at the motel for $8.00 a day. They have a free shuttle from the motel to the airport. Highly recommended

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 1 week ago
Thank you for lodging at the Signature Comfort Inn Metro Airport, where first class hospitality and five star services and accommodations are served at their best!

It is an honor to see that we experienced our unmatched Services, amenities and accommodations FIRST HAND! here at the Comfort Inn, We are known for our personalized services and Famous 4-9 a.m. BOB EVANS Breakfast... We promise to always provide unmatchable serves and accommodations.. we do this for one reason... and thats because.. WE CARE!.. Thank you once again..

We look forward to your return.
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Lima, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Once again, I read this hotel's reviews on Tripadvisor and found this was the best-priced airport hotel w/long-term parking as part of the package. We only needed the room for one night and would leave the car for four days in their L/T parking area. I was traveling w/my elderly mother that needed handicap-access. Though there was work being done in the lobby, it was clean and beds were comfy. A food menu was available in the bar, too. We hadn't eaten, and it was too late at night to take my mom out to find a restaurant. Food was better than expected and service was very friendly. The best part of our experience was due to Fred, manning the desk at night. He saw me w/my elderly mom, and instead of having us shuttle back and forth to their long-term parking and hotel, he just gave me a little card to stick on my dash and told me my car could stay in the parking lot for the four days. Wow...what an angel! Actually, that was the ONLY reason I almost didn't stay here, because I just didn't know if my mom could handle this part, and now I didn't have to worry about. Then, on the return shuttle bus ride from the airport, my mom who has Alzheimer's, just had had enough and was way overstimulated by this point. We were the only ones on the shuttle bus, and suddenly, at the top of the stairs she stopped and started to cry. She said she had forgotten how to go down the steps. I swear that shuttle bus driver was another angel. Even being half the size of my mom, I think he would have carried her down if necessary. :-) In the end, he just talked to her gently and got her down the three steps. I didn't catch him name either, but I thank God for him, too. Yes, I'd recommend this hotel...it's the PEOPLE that made it worthwhile.

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 1 week ago
Thank you for lodging at the SIGNATURE COMFORT INN METRO AIRPORT,

We are happy to see that you've experienced our First Class Five Star accommodations and amenities during your stay and glad we exceeded your expectations. Guest satisfaction is our mission and our mission of satisfying you has been completed....until your next stay upon your return of course.......we promise to always provide the highest level of unmatched hospitality .....we do this because we care....because we can....because this is what we do best.....Signature Comfort Inn Metro Airport, your home away from home. As a travelers Choice 2014 certificate of excellence winner, we are always looking for ways to give our guests the best possible experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an excellent hotel. We did have a problem with our booked price vs. Our charge, once I showed our printed reservation confirmation it was rectified within minutes. The food on-site, was excellent for hotel food, and breakfast started at 4 am for those needing to catch a flight. Rooms were immaculate as well.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 1 week ago
Thank you for lodging at the Signature Comfort Inn Metro Airport,

on behalf of my Elite team and myself, we thank you for choosing our brand new Signature Comfort Inn Metro Airport where unmatched service and amenities are provided. Going above and beyond and out of our way is what we at the Signature Comfort Inn Metro Airport are famous for as you can see from previous reviews.

We welcome you back in the near future and we promise to always go above and beyond on every single stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mason, Ohio
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I feel that the total experience was great. From the outstanding service to the accomodations to the great restaurant ( open til midnight) this place is a "keeper".

The people at the front desk could not have been nicer or more accomodating.

Room Tip: My room was very nice
See more room tips
  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this review, 1 week ago
Thank you for lodging at the SIGNATURE COMFORT INN METRO AIRPORT,

We are happy to see that you've experienced our First Class Five Star accommodations and amenities during your stay and glad we exceeded your expectations. Guest satisfaction is our mission and our mission of satisfying you has been completed....until your next stay upon your return of course.......we promise to always provide the highest level of unmatched hospitality .....we do this because we care....because we can....because this is what we do best.....Signature Comfort Inn Metro Airport, your home away from home. As a travelers Choice 2014 certificate of excellence winner, we are always looking for ways to give our guests the best possible experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Metro Airport

Address: 31800 Wick Road, Romulus, MI 48174
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Romulus
#2 Family Hotel in Romulus
#2 Business Hotel in Romulus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Metro Airport 3*
Number of rooms: 123
Official Description (provided by the hotel):
Comfort Inn Metro Airport, a Romulus hotel one mile from Detroit Metropolitan Wayne County Airport.The Comfort Inn(R) Metro Airport is conveniently located off Interstate 94.The hotel has recently completed a multi-million dollar hotel wide renovation. Each of our guestrooms feature free 50 MBS wireless hi-speed internet access, refrigerator, microwave, 40" HD flat screen TV's with over 60 channels. A free hot buffet breakfast from 4:00am-9:00am, free 24 hour airport shuttle, free local calls and newspapers. In addition some rooms feature whirlpool tubs. A free 24 hour state of the art Business Center and Fitness Center and a full service Restaurant,Bar are also available. The hotel was recently awarded a 2014 Cerificate of Excellence from Trip Advisor. Popular points of interest include the historic Greenfield Village,Henry Ford Museum,Ford Factory Tours, the Charles H. Wright Museum of African American History, the University of Michigan-Ann Arbor,Briarwood Mall,Southland Center,Eastern Michigan University,historic Greektown,Suburban Collection Showplace event facility and Belle Isle.This Romulus MI hotel is close to other area attractions, which include Cobo Conference / Exhibition Center (also known as the COBO Center), Comerica Park, Ford Field, Detroit Opera House, Joe Louis Arena, MotorCity Casino, MGM Grand Detroit Casino,Motown Museum and the Detroit Institute of Arts. There are meeting and banquet rooms available that accommodate up to 85 people, and include audio/visual equipment and an array of meeting support systems. ... more   less 
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Also Known As:
Comfort Inn Metro Airport Hotel Romulus
Comfort Inn Romulus
Romulus Comfort Inn

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