Stayed here unexpectedly when our flight home, after being in Europe, was cancelled due to thunderstorms. We were not alone, as many other travelers found themselves at this hotel - tired, anxious, and without luggage. The front desk - at 11pm - was wonderfully hospitable - the room was lovely, well appointed, and clean - also very quiet. We left too early to have breakfast, but there was hot coffee in the lobby - and a quick bus to the airport. These folks are doing a stand up job.

This was my 2nd visit and you might want to call and be sure renovations are completed before visiting- especially if the weather is hot. My overall rating is okay but some problems mainly because of the stifling heat in the halls and elevator areas above the first floor. Our floor (10th) was undergoing renovations and the elevator area had wallpaper removed, etc. Waiting for an elevator was nearly unbearable as that area and down the halls was like a sauna. I called to ask them to turn the heat off and they said it was not on but because the hotel was old and there was no air in the halls there was nothing they could do?? The other floors were pretty hot too but 10th seemed the worst. We were attending a pageant and the ballroom was pretty awful too and the poor little kids were miserable.

Our room was great unless you looked closely. Our window couldn't be looked out of because of condensation that never went away. And the wallpaper around the window was peeling back. We also had several red ants in that area. I called down to alert them and they said they could move us or they could spray but we would need to leave the room. I declined and killed the ants myself but shortly after they slid a card under the door apologizing and gave us free breakfast coupons.

We needed early check in and early check out and I am sure being a priority club member helped but I think they went above what they normally allow. We checked in at nearly 11am and out at 4pm. All staff were wonderful.

I feel pretty certain once they get done with renovations it will be a great place to stay again. But it sure wouldn't hurt to ask if they're done before checking in this summer.

Very comfortable quiet rooms, plush beds, good amenities, and the best front desk staff around. Have tried 2 other hotels that were higher rated and left both to go to the Crowne Plaza. It's a large property but the staff treats you like a small boutique hotel. Rooms are quiet - no airplane noise. 3rd stay and have stopped trying other spots.