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“All around sub-par” 2 of 5 stars
Review of Wyndham Garden Romulus Detroit Metro Airport

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Wyndham Garden Romulus Detroit Metro Airport
3.0 of 5 Hotel   |   9191 Wickham Road, Romulus, MI 48174-1904 (Formerly Best Western)   |  
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Ranked #22 of 26 Hotels in Romulus
United States
1 review
“All around sub-par”
2 of 5 stars Reviewed December 2, 2013

Our visit was below expectations. The room was gross, the shower was gross, the Shuttle to and from the airport was an awful experience. Super bummed that this is how we started and ended our vacation to Disney.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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275 reviews from our community

Traveler rating
    28
    55
    74
    61
    57
See reviews for
91
55
28
63
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2013

Having stayed at this hotel previously, we were happy to return - it provides all that we require including accessible rooms. The complimentary breakfast is very good. All staff are friendly and helpful.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
owen sound, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 19, 2013

We have stayed here several times and each time has been a great experience, the staff is awesome and very nice rooms and extras the location for us is perfect with park & fly service as well as to catch the shuttle to and from the airport , The breakfast is always so great ,

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed November 4, 2013 via mobile

We booked a room here before our 6:25 flight the next morning to Florida, and that is really all I would recommend doing. It's an older property with a large atrium inside, but it is really dated. I think they were redoing the lobby and the bathrooms, but that shouldn't be their priority. The beds were hard, pillows were lumpy, and the walls were filthy. We dropped off our stuff first and then headed to take our rentals back. I called the front desk and let them know we would be at the terminal for a shuttle pick up. After giving the clerk a 15 minute explanation of where we were, I stood in the 38 degree cold waiting for a Best Western shuttle, right? NO... after pacing for 45 minutes looking for a Best Western shuttle, I was informed by another driver that a third party company provides shuttle service.

Then, I had a $6.00 Guinness at the bar, really? Tried to make a wake up call but the phone was so static, and I only got the second one

Stayed November 2013, traveled with family
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Owen Sound, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 3, 2013

We have stayed at this hotel several times. The indoor pool is great for relaxing the night before your flight. The complimentary breakfast is very good for the morning before your flight. The rooms are clean and décor is nice. The parking is by valet so there is no running around in the morning. On return the wait for the hotel bus was short and again a valet brings back your car, so no fighting the storms to get back to your car. We stayed at both ends of the trip which made the end of our vacation relaxing. The price is more than reasonable.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 24, 2013

we stayed here in room 1005 and room 1007 ,October 21st for 5 days ,room clean and comfortable, staff pleasant ,and helpful,breakfast very good.Ivan the waiter
was superb really nice polite helpful, and a very hard worker, nothing was too
much trouble for him,he made our stay very nice. so well done Ivan, keep up
that very good standard,your worth your weight in gold.

Room Tip: room on south side quiet.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
1 review
2 of 5 stars Reviewed October 21, 2013

My experience at this hotel on Oct. 19/13 was terrible. We have stayed at this hotel many times but this time is was really bad. The pillows were like couch pillows and when I asked for a couple more I was told I could have 2, which was fine, but got 1 and was shrugged at when I asked why by the maintenance man who delivered it. My husband has a back issue and needed to be propped up. The hot tub was gross as there were kids in there using it as a swimming pool and diving under the water which was barely warm. The door was broken as were many near us and you had to slam it to get it to shut which was happening until @ midnight.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Romulus Detroit Metro Airport

Address: 9191 Wickham Road, Romulus, MI 48174-1904 (Formerly Best Western)
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 26 Hotels in Romulus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Romulus Detroit Metro Airport 3*
Number of rooms: 232
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