The hotel itself is a nice enough facility. I took my family of 6 there for the sleep park and fly. We stayed over the Tuesday night before the Easter long week-end. Prior to booking, the staff over the telephone gave me some bad advice. She said because of our family size, we could book the handicapped room which has two double beds in it, and that the room was so big we could get two roll away beds in it. The problem was that when we got to the hotel, we could only get one because of fire code regulations. It would have been nice to have everyone on the same page. It was a tight fit for our 9 year old and 6 year old to share a twin bed for the night. Our bill came to $150+ so it wasn't the best price, but because we were going to be able to get the two roll away beds I was fine with that. We couldn't get the in room wireless internet, and with four kids under 12 to wind down before bed that was unfortunate. Just a heads up that a baileys shot is $8. I don't spend a lot of nights in hotels, so I'm not accustomed to these prices. There's a beer and liquor store a couple blocks north on Merriman Road on the east side of the street. The pool was good for the kids, but I have to say that the hot tubs jets just pushed the water around and didn't massage like a normal hot tub does. The fitness room was adequate enough. It had two tread mills, a stair climber, dumbbells, bosu balls, and a cable weight machine. We never ate in the lobby restaurant, so can't comment on that. I just got back from the trip and Hilton wanted a survey filled out and then an option to add a trip advisor, so I did. I never went to the front desk to demand anything because of the room mess up, but Hilton just told me that there is a satisfaction guarantee as part of this survey. I will add (If I can) whether Hilton responds to my survey. (This is the first time I filled out one of these)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration.
Report response as inappropriate
Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.