I travel quite frequently to the Detroit area on business and am always looking for different places to stay. Up until I tried the Royal Park, I had stayed primarily at the Ritz Carlton Dearborn. The major drawbacks had been that it was pretty far from where I needed to be and the property itself was getting a little on the old side. Being that Rochester was closer to where I needed to be and that the Royal Park was pretty much brand new, I decided to give it a shot.
First impressions were that it was a major step up from what I had experienced at the Ritz. The physical building is very impressive and seems to be very solidly constructed. It's built in a sort of an old English style and makes use of alot of woods, marble, and chandeliers. The room was of good size, the bed very comfortable, and the bathroom is really impressive. It is all marble with a sink, separate toilet area, and very large shower stall. The bathroom is outfitted with L'Occitaine toiletries that you would normally find at a Four Seasons hotel. The linen and towels are top rate and they have really amazing bathrobes (as some of the other reviews have mentioned).
The food is very good too. I ate in the bar the night I was there. Everything on the bar menu was very reasonably priced and was really good. I took a look at the Brookshire's (the main restaurants) dinner menu and it was obnoxiously over priced. I will pay $44 for a steak in New York City, but not Detroit. The bar selection was quite good and the staff there seemed to know what they were doing-- by far the most hospitable of anyone I came across at the hotel. Breakfast in the Brookshire was great the next morning-- good food, very attentative service. Kudos to whoever trained the restaurant staff.
Where the hotel faltered was the service provided by the front desk and lobby staff. I cant comment on the concierge though, since it never appeared to be open. When I pulled up to the hotel no one was there outside, no one was at the front door to greet me or open it-- not a problem at a standard business hotel, but they are trying to be a luxury property. When checking in I had requested a non smoking room-- all they had were King smoking rooms left because they we're "very booked up tonight". Well thats all fine and good- it happens. Then the desk agent proceeded to tell me that they did have non smoking suites left, but I would have to "pay alot more for those". Well A) If you arn't willing to upgrade me to one of them to meet my preference, don't tell me about them, basic customer service there and B) when I asked nicely if it were possible to be upgraded given that I really don't like smoking rooms, the answer was an abrupt "no, we don't do that". A hotel that never upgrades-- I seriously doubt that. Ive been upgraded for alot less than wanting a non smoking room when I requested one when I booked. This sort of exchange would have never happened at a Ritz or Four Seasons property where the customer's preferences come before that of the hotel. I cant even believe they still have smoking rooms given that no other major hotel company allows them anymore. The policies and training of the staff show a complete lack of sophistication and professionalism on the part of management-- they should really reevaluate what it important to them if they want to foster any sort of guest loyalty.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.