Stayed in a Brookside Suite and it was very comfortable, very nice over the top. Very well decorated, very comfortable bed --- all very perfect. The room service was tasty, well served and quick. The bar was fun, the service was helpful --- we were a group of five and they moved us to a "library" where they took care of us, but gave us the quite to have a chat. The food again was really very good. Nice touch, an apple and healthy snack bar next to the bed at night.
So, yeah its way overpriced. Our arrival, which was at ten or so at night was disappointing. No doorman, or bellman and I waited at the empty desk to check in for a few minutes. I don't know, maybe I surprised them? But really after that, it was pretty outstanding.
I would also compliment, I believe her name was Marsha, the Manager of Guest Services. Very helpful prior to our arrival --- Thanks! Also, my housekeeper; who I never met who kept the room absoutely perfect --- even picking up my pants off the floor and folding then and putting them at the end of the bed --- it was awesome, I felt like I was traveling with mom. I loved it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 24, 2013
Thank you for the many kind words that you have offered regarding your recent visit to our hotel. It is always nice to hear that our team made you feel comfortable and were able to accommodate your need for a quiet spot to chat with your colleagues.
I am disappointed in our arrival team. A warm welcome has been one of our service mainstays. I will personally chat with the team to explain how important it is to make a positive first impression.
I am so glad that Marsha was able to assist you when you needed it and I am particularly thrilled that you commented about our room attendant and her attention to detail. Our ladies have a great deal of pride and are very particular about how their guest rooms are perceived.
I do hope that we can meet during your next visit. Please feel free to look me up.
Best Wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.