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“Good hotel” 5 of 5 stars
Review of Residence Inn Detroit Pontiac/Auburn Hills

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Residence Inn Detroit Pontiac/Auburn Hills
3.0 of 5 Hotel   |   3333 Centerpoint Pkwy., Pontiac, MI 48341   |  
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Ranked #2 of 3 Hotels in Pontiac
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good hotel”
5 of 5 stars Reviewed March 11, 2013

Got a very good deal through Priceline. Spent one night on this property. Room was big enough for two, but not suite. Queen bed, large sitting area with 2 sofas, small kitchen with a bit dated appliances. We didn't use the kitchen at all because we stayed only one night so I can't comment on condition of appliances and tableware they have were . Overall everything was clean,in good shape, furniture in very good condition. Bed was very comfortable. Only complain I have is a noisy air conditioner.
Breakfast was decent.
This hotel looks well maintained and I would recommend to stay there.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dodi W, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review, March 13, 2013
Hi Kimba,

Thank you so much for the positive feedback. I am glad you found the room clean and the bed comfortable. Thank you for staying with us and recommending us to other travelers. We hope to have the opportunity to serve you again in the near future.

Sincerely,

Dodi Wicklund
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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75 reviews from our community

Traveler rating
    26
    25
    10
    10
    4
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21
17
2
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Sarnia, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 13, 2013

We loved staying at Residence Inn's when we travel.....You basically know that your going to get a larger than normal room. We had a one bedroom suite. Very clean and comfortable, little outdated, for some Residence Inn's, but the price I feel reflected this. The thing that we always love is one of us could be in the bedroom sleeping while the other was in the living room watching TV without disturbing each other, it's just like home!! and for that is why we always look to this chain first!! the location is not the greatest, and the only reason I say this, is because there is not much in the general walking area, it's not that it's a bad neighbourhood or anything, it's just that there is nothing to really do without driving. My wife drove to the outlet mall, left me and our daughter at the hotel, and we couldn't really go off the property. The breakfast in the morning was great, and the staff was super friendly. Our room was in a corner, and was very quiet, which is great as we have a one year old who goes to sleep at 7pm, and requires two naps daily, no disturbances!! Always a plus!!
I did have a couple small issues, we when swimming at about 5pm and the pool deck was a “little” dirty with hair’s and debris, ok not an issue, but the next morning I took my daughter swimming first thing after breakfast, still dirty…… made me think a little bit. The only other little issue I had was the pull bar’s in the washroom were almost pulled out of the wall, now I didn’t require these for assistance, but for someone who did, there is no way that they would support you, and probably pull them out of the wall.. I know I should mention this or my wife would be upset, I had a great night sleep as I found the bed comfertable, even thought it was only a Queen.. She said the bed sloped in to the centre and she didn't have a 'great" sleep, I have no comment on this.

Overall I would stay again, probably if in the area again, I wouldn’t even look at the other hotels in the same price range, as I have always been happy with Residence Inn’s!!

Room Tip: Corner location, building 2 was very quite...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 31, 2013

I stayed at this hotel for about a week and it served its purpose as a place to sleep. I gave it four stars only because I got a discount; without it I'd have given it three. The room was little tired feeling but I think that's because we had a dog and were in a dog friendly room. There were bathroom soaps but no dish soap...not sure if there was some for the dishwasher. Everything worked (i.e heat, ice maker, tvs, microwave) and the room was big so no complaints there. The staff was very friendly and helped me with all my requests. It was a bit of drawback that the buildings are not attached because we were there during a snow storm and had to venture out int he cold for morning coffee. Breakfast was okay but a lot of variety (waffles, bagels, breads, eggs, cereal, yogurt, potatoes, meat, etc.). The workout room was a nice perk and never crowded (probably due to the holidays). Overall, I would not pay asking price for this hotel, but for the discounted price we paid, I'd say it was a fair value.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dodi W, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review, February 10, 2013
Thank you for taking the time to review our hotel. I am sorry you felt the room was a bit tired, but am happy you found everything in working order, and our staff to be friendly. I am also happy you enjoyed our workout room and the variety we offer for breakfast. We strive to please all of our valued guests and hope to have the opportunity to host you in the future. Again - thanks for providing valuble feedback on your stay with us.

Sincerely,

Dodi Wicklund
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Level Contributor
3 reviews
5 of 5 stars Reviewed January 20, 2013

Stayed 2 nights using my points for a family weekend in Michigan. Sondra at the desk was extremely pleasant and offered great information about a particular location. As I was about to turn around and leave the desk area after receiving my keys, she stopped me and told me she was going see about giving me an upgrade to the 2 bedroom suite. Never in my platinum history have I been offered an upgrade, mostly because I never ask for one, so this was a nice moment for me. Sondra simply stated that she "wanted to make sure that we're comfortable." Thank you, Sondra, for helping us have an even better weekend than anticipated! Will happily stay here again, upgrade or not, we had zero complaints about anything.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dodi W, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review, January 23, 2013
Thank you so much for such a gracious review! We truly appreciate our Marriott Reward Members and your loyalty. I will share this review with Sondra and the rest of our staff - we really the enjoy feedback! We look forward to having the opportunity to host your family again in the near future. Again, thanks for the positive comments on your stay with us.

All My Best,

Dodi Wicklund
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 3, 2012

I decided to book a room from Priceline for the first time - and I was please with the results. The room I received had a kitchen, couch, flat screen TV, and was more than adequate for my needs. Best of all, I breakfast was included.

Room Tip: The room we received was the first room on the left in the second building - 149. Inspite of the sta...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dodi W, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review, December 16, 2012
Dennis - Thanks so much for your positive feedback! We hope to host you again in the near future.

Sincerely,

Dodi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
85 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed November 20, 2012

It's an ok hotel - but very basic. The room was clean and the location great.
THe issues were that the air conditioning/heating in the room made a high-pitched noise all night long that made it difficult to sleep. It sounded like crickets... at least that's what i ended up imagining of it so i could finally fall asleep :)
The staff was so/so. Not rude, just not highly trained. They have free wifi which was great.

Room Tip: don't know what to tell you on the room - go check it out before you accept it. if your ac make...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 8, 2012

I stayed at this hotel during a two-day business meeting. The hotel property (landscaping and building architecture) is very attractive. The hotel staff is responsive and polite. Of particular note is that I returned to my hotel building one evening near 6 pm and saw the cleaning staff continuing to service rooms; I guess for the really late sleepers. I had a one bedroom suite and it was adequately appropriated, but except for the LCD televisions, the furniture was beginning to show its wear. Note that this is not a negative comment, the furniture's style was not outdated nor was the furniture rickety, the furniture had simply been used by many guests. The shower unit showed the most age and someone had tightened the shower head so much that it would not rotate. The water pressure was a little weak, but "hot" was very hot. The bed slept rather well, but the linen was average. The walls were very sound deadening. One evening I left for dinner and when I exited the room into the hall, I heard a woman having a somewhat loud discussion with a friend inside of the room adjacent to mine. I heard this discussion through the door of the room and surprised by the volume, I re-entered my room where I previously heard no indication of the discussion. When I closed the door to my room, I heard absolutely nothing of the discussion next door (not even a muted hum), that is how well the room walls retain the room's noise ... that was impressive. The complimentary breakfast is warm and very good, some of the best scrambled eggs that I have been served. Check-in and check-out were efficient. As a result of the in-room kitchen area, I will definitely consider this hotel when I am again in this area. When the hotel refurbishment schedule updates the room's furniture, shower unit, and invest in above-average linen this location will transition from a good to an outstanding hotel.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Detroit Pontiac/Auburn Hills

Address: 3333 Centerpoint Pkwy., Pontiac, MI 48341
Location: United States > Michigan > Pontiac
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Pontiac
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Detroit Pontiac/Auburn Hills 3*
Number of rooms: 114
Official Description (provided by the hotel):
The Residence Inn Detroit Pontiac/Auburn Hills is just off I-75, between Troy, Auburn Hills, Bloomfield Hills, and Pontiac, to offer a premier location among Auburn Hills hotels. Business travelers appreciate staying at this extended stay Auburn Hills hotel with close proximity to nearby offices including Chrysler Headquarters, GM Powertrain, Hewlett-Packard, Volkswagen, and Delphi. Guests traveling on leisure love the quick commute to the top Detroit-area sights including Comerica Park or Somerset Collection Mall. The pet-friendly Residence Inn Auburn Hills offers apartment-style suites that are 50% larger than standard hotels with convenient amenities including free WiFi, HD TVs, and fully-equipped kitchens with granite counter tops. Choose the Residence Inn Detroit Pontiac/Auburn Hills offers modern amenities and a great location to make it one of the top extended stay hotels in Auburn Hills. ... more   less 
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Also Known As:
Residence Inn Detroit Pontiac/Auburn Hills Hotel Pontiac
Residence Inn Pontiac
Pontiac Residence Inn

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