Stayed 2 nights using my points for a family weekend in Michigan. Sondra at the desk was extremely pleasant and offered great information about a particular location. As I was about to turn around and leave the desk area after receiving my keys, she stopped me and told me she was going see about giving me an upgrade to the 2 bedroom suite. Never in my platinum history have I been offered an upgrade, mostly because I never ask for one, so this was a nice moment for me. Sondra simply stated that she "wanted to make sure that we're comfortable." Thank you, Sondra, for helping us have an even better weekend than anticipated! Will happily stay here again, upgrade or not, we had zero complaints about anything.

I decided to book a room from Priceline for the first time - and I was please with the results. The room I received had a kitchen, couch, flat screen TV, and was more than adequate for my needs. Best of all, I breakfast was included.

It's an ok hotel - but very basic. The room was clean and the location great.
THe issues were that the air conditioning/heating in the room made a high-pitched noise all night long that made it difficult to sleep. It sounded like crickets... at least that's what i ended up imagining of it so i could finally fall asleep :)
The staff was so/so. Not rude, just not highly trained. They have free wifi which was great.

I stayed at this hotel during a two-day business meeting. The hotel property (landscaping and building architecture) is very attractive. The hotel staff is responsive and polite. Of particular note is that I returned to my hotel building one evening near 6 pm and saw the cleaning staff continuing to service rooms; I guess for the really late sleepers. I had a one bedroom suite and it was adequately appropriated, but except for the LCD televisions, the furniture was beginning to show its wear. Note that this is not a negative comment, the furniture's style was not outdated nor was the furniture rickety, the furniture had simply been used by many guests. The shower unit showed the most age and someone had tightened the shower head so much that it would not rotate. The water pressure was a little weak, but "hot" was very hot. The bed slept rather well, but the linen was average. The walls were very sound deadening. One evening I left for dinner and when I exited the room into the hall, I heard a woman having a somewhat loud discussion with a friend inside of the room adjacent to mine. I heard this discussion through the door of the room and surprised by the volume, I re-entered my room where I previously heard no indication of the discussion. When I closed the door to my room, I heard absolutely nothing of the discussion next door (not even a muted hum), that is how well the room walls retain the room's noise ... that was impressive. The complimentary breakfast is warm and very good, some of the best scrambled eggs that I have been served. Check-in and check-out were efficient. As a result of the in-room kitchen area, I will definitely consider this hotel when I am again in this area. When the hotel refurbishment schedule updates the room's furniture, shower unit, and invest in above-average linen this location will transition from a good to an outstanding hotel.