Stayed 2 nights using my points for a family weekend in Michigan. Sondra at the desk was extremely pleasant and offered great information about a particular location. As I was about to turn around and leave the desk area after receiving my keys, she stopped me and told me she was going see about giving me an upgrade to the 2 bedroom suite. Never in my platinum history have I been offered an upgrade, mostly because I never ask for one, so this was a nice moment for me. Sondra simply stated that she "wanted to make sure that we're comfortable." Thank you, Sondra, for helping us have an even better weekend than anticipated! Will happily stay here again, upgrade or not, we had zero complaints about anything.
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