My son and I were there for two weeks for him to receive special medical care at a nearby facility. We certainly needed a hotel with a full kitchen, that's why we chose this property. Our kitchen was well-stocked, even with small single-use dishwasher detergent which was great. No sponges or dishwashing liquid though. Toilet paper was apparently scarce as we had to call down to the front desk twice to get any.
Cons: I had to ask the housekeeping staff to clean the countertops in the kitchen and bathroom - after a week of no cleaning they were getting grungy. She did it very grudgingly. Our room was never vacuumed during out two week stay, I don't think the hallway was either. Never actually saw a vacuum cleaner but one time our entire two week stay. My sheets were not changed but once - rather than the twice a week the hotel advertises. We often did not have our room serviced by 5pm, we'd end up having to call the front desk for fresh towels and for someone to take the used ones (we recycled them 1/2 the time).
Plusses? Great breakfast to get you started in the morning (brought my own Starbucks VIA as I didn't care for their coffee), snacks throughout the week at cocktail time. The front desk staff and Daryl (maintenance?) were all wonderful, as was the sales staff.
Looking to spend 4wks back in the area and will consider this property again - if we can discuss and get the housekeeping issue worked out!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 25, 2012
Thank you for taking the time to post this review on Trip Advisor. I am disappointed that we did not deliver the service level we strive to provide...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.