I live about 200 miles away from Plymouth and, in August 2012, my family and I found ourselves in need of a reasonably-priced, clean, quiet hotel in which to stay during my mother's nearby emergency hospitalization. Not only was our room clean and comfortable, but it overlooked a quiet, wooded area. Breakfast was more than ample with a different hot item and meat each morning, plus fresh fruit, breads, pastries, yogurt, cereal and make your own Belgian waffles. Moreover, the staff's kindness toward us throughout our stay made a difficult week (Mom passed away) much more bearable.
A few weeks later I returned by myself to this Comfort Inn to visit my dad who resided at a nearby assisted living facility. When I entered the lobby to check in, the front desk receptionist immediately recognized me. Having chatted briefly off and on during our previous stay, she gently asked how I was doing. Another receptionist listened in and offered her condolences. Both were there to greet me again later that evening. When they asked about Dad and learned that his Alzheimer's had now accelerated so rapidly that he had not recognized me, the second receptionist immediately came from behind the counter and gave me a hug. She invited me to come back down to the lobby to talk if I felt that it would help. Their kindness was truly a comfort.
Two weeks later I was back at the Comfort Inn a third time. This time it was due to the emergency hospitalization of my dad. The same front desk receptionist and her colleague greeted me warmly upon my arrival. I was given the same room as I had on my previous stay; and again it was clean, quiet and comfortable. When Dad died just days later, the two front desk receptionists even teared-up.
I'm only sorry that I do not have the receptionists' names, as well as that of the breakfast room attendant, to publicly recognize them in this review for all they did to make my repeated stays as comfortable as possible. It is the staff of this hotel that makes a good hotel even better. They truly give meaning to the name, COMFORT Inn. Kudos and my heartfelt thanks to you!