Last year I tried to book a reservation for an event that was advertised online. Was told the price was going to be $40 more than what was quoted online. When I questioned the discrepancy I was contacted by "one of the owners-Patty". She offered to split the difference in cost (asking me to pay $20 more than the advertised price). She then tried to justify her bait-and-switch by proceeding to give me a lecture on the "value" of the event and admonished that "everyone else attending will pay full price". As a Customer Service Manager for over 20 years I was nothing short of appalled. Suffice it to say I will never consider nor recommend Terrace Inn to anyone.
- Official Description (provided by the hotel):
- The Terrace Inn and 1911 Restaurant is a State Historic designated property located in Bay View Association, near Petoskey, Michigan. Petoskey is 35 minutes south of Mackinac City/ferry to Mackinac Island, 4 hours northwest of Detroit and 6 hours north from Chicago along US 31 Lake Michigan Shoreline. The Inn sits upon a bluff overlooking Victorian Cottages and Parks with scenic views from the outdoor terrace, a popular dining spot in summer. The Inn has 37 rooms located on 3 floors, with no elevator, 5 of which are on the main floor. Rooms are cozy and cottagey in style, with 1 queen or 2 twin beds and a private bath with shower (no tub), some have been updated with King Beds and full baths, some with queen bed and jet tubs and kitchenettes and 3 King Suites. A full breakfast is included with the room. The 1911 Restaurant is open nightly for dinner in summer and weekends fall and winter. Sleigh rides on Saturdays weather permitting. Extensive wine and beer list, and cocktails available. Reservations recommended. Excellent whitefish, all entrees, desserts and soups made fresh. ... more less
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- Also Known As:
- Terrace Hotel Petoskey