I travel to Northern Michigan with family every summer. I absolutely love the pizza at Papa Lou's but the service is terrible. Last year we didn't even go because of past experiences there. This year we decided to give it a try thinking maybe something had changed. Unfortunately, it hadn't. The servers and hostess were still rude and slow and unhelpful. They also made a mistake with our order and the server actually argued with me about it. I ended up ordering something else and they still charged me for the wrong item that I didn't order (and that they took back). The manager came out and said there was nothing they would do about it. We paid for our food but the server got no tip whatsoever and I told the manager I would not recommend this place to anyone nor would I ever come back. We certainly learned our lesson this time and won't be going here any more when we vacation. It's a shame because the food is actually great, but that doesn't make up for the terrible service and attitudes of the people who work there. There are many better places to go in this area, such as Mim's Mediterranean, Side Door Saloon, City Park Grille and Knot Just a Bar!
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