Went to the Bistro to check it out for a special occasion. Had a few appetizers and cocktails, which were very good. Looked over the dinner menu and thought it would be perfect for our anniversary dinner. I approached the hostess and asked if there was a window table available at 8pm for a romantic,special dinner. She replied "yes. That will not be a problem." The Manager then approached and she told him about it. He invited me to take a look at all 3 dining areas available and pick where I wanted to be.
When we arrived for our special dinner, this same hostess didn't even seem to remember me. I reminded her of our earlier conversation, and she then said "oh, that's right." She handed 2 menus to another hostess who led us upstairs to our table. She placed us at a table just off the steps and not near the window. The room was extremely loud, and had all families with very young children in it. I told her we had requested and been promised a table on the main level against the window. Her reply was "well, we had a lot of people come in." This excuse was not acceptable. We were promised a romantic table, on the main level, against the window. This table was like being in the middle of a kids playground. She, nor the Manager, offered an apology. They obviously goofed, and when they looked in the book they saw the specific note in there for us. It would not have taken much for them to simply acknowledge their mistake, apologize and say "let us get you a drink, and we'll get something ready for you as soon as possible." Instead, we ended having to leave. We drove all over the place then looking to dine, but everything was booked. We ended having sub sandwiches taken back to our room.
Shame on the Bistro, the hostess and ESPECIALLY the Manager for messing this occasion up for us. And shame on them for not caring enough to handle it properly. We had a very clear reservation made, but they ignored it. I will make it a point to steer others in a different direction for dining.
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