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“Ok room - GREAT breakfast” 3 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   153 Ampey Road, P. O. Box 228, Paw Paw, MI 49079 (Formerly Quality Inn & Suites)   |  
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Ranked #1 of 3 Hotels in Paw Paw
Marion, IA
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
“Ok room - GREAT breakfast”
3 of 5 stars Reviewed October 18, 2012

We stayed in a suite and upon arrival, found out the toilet was plugged. This actually wasn't too bad, because we called the front desk up and they sent someone up right away to fix it. Nice service!

The room is slightly dated, but had flat screen TVs in both rooms, plus a fridge and microwave.

The lower rating is simply due to the fact that the suites are really not great for 4 people. The two people who slept in the "living room" had no airflow the entire evening, since our bedroom door was shut. The room was quite warm in the morning. There needs to be some air movement in the living room if people are expected to be able to sleep there.

Breakfast was great, with waffles, eggs, sausage, rolls and the like. Overall a nice stay - could've used more comfort sleeping though.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, Manager at Comfort Inn & Suites, responded to this review, November 26, 2012
Dear Rsolsem,

Thank you for your review. We really appreciate your comments and suggestions. We have corrected the items that you have brought to our attention. We appreciate you letting us know. Next month we will be finishing our renovations with new granite accents, new furniture, modern art work, and carpet improvements.

We look forward to seeing you again the next time your travels bring you to Paw Paw

Sincerely
Comfort inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
    49
    37
    15
    1
    0
See reviews for
38
28
2
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 16, 2012

I was using this hotel for my wedding in October. I live in Chicago, so a lot of people were going to need hotels. The staff at the front desk had to talk to me quite a bit (!) and were extremely kind, and so so helpful!! At one point the hotel was completely booked because there were other weddings going on. I was panicking because some important people hadn't gotten rooms yet but the gentleman at the front desk let me know when more rooms would open up and let us keep the special room rate (even though it was technically after the time for that)!
The breakfast in the morning was great. The room was typical. The only drawback was we had a non-smoking room but our room reeked of smoke. It was too late for me to want to complain, I was tired.
Otherwise though, the people there are fantastic, very kind! That alone made it worth it for me!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, Manager at Comfort Inn & Suites, responded to this review, November 26, 2012
Thank you Tara M for your review. We are glad you had a great stay and more importantly congratulations on your wedding. We are thrilled to hear that our team took care of all of your needs. We are also glad you enjoyed the hot breakfast served every morning. We do apologize for the smokey smell you encountered during your stay. Please know that we have taken care of that issue in the room right away

Again, congratulations on your wedding

Sincerely,

Comfort Inn Team
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Mount Pleasant, Michigan
Top Contributor
89 reviews 89 reviews
38 hotel reviews
Reviews in 43 cities Reviews in 43 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 9, 2012 via mobile

Pool was closed, but they told us that before we arrived. Price was great. Breakfast was ok. Room was ok, although it seemed that it used to be a smoking room. Walls were thin. I'd stay again to save a few bucks, not for the luxury.

Stayed September 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, Manager at Comfort Inn & Suites, responded to this review, November 26, 2012
Thank you Garci1r

Thank you for your review and choosing to stay with us at the Comfort Inn and Suites Paw Paw. We appreciate your business. Thank you for letting us know of the smokey smell you encountered. We have addressed that in your room right away. We are excited that in December we will be renovating our rooms to even better serve you

We hope to see you again the next time your travels bring you to Paw Paw

Sincerely,

Comfort Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
222 reviews 222 reviews
74 hotel reviews
Reviews in 114 cities Reviews in 114 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed October 5, 2012

There are 3 places to choose from on this frontage road area, Super 8, Econo Lodge and Comfort Inn. Typically I go for the CI's over the others. The first thing I noticed the pool was drained and under repairs. The clerk gave me a reduced rate, which was nice. The hotel was average for your $70.00 a night place. The carpets a little worn and some repairs needed here and there. For one night or weekend, it works. The area is nice to visit. The fitness area is small, but okay for a quite work out. It was quiet, except for one dog barking in the hotel for a brief stint.
The other 2 hotels did not appeared crowded.

Room Tip: Upstairs, towards frontage road, facing front of hotel.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, Manager at Comfort Inn & Suites, responded to this review, November 26, 2012
Thank you for your review and choosing to stay with us.

Thank you for your comments. We take our customers comments very seriously. We are excited to let you know that we will be completing our renovations by the new year. Many of our renovations include the items you mentioned. We are especially sorry the pool was being worked on during your stay. Unfortunately there never is a great time to renovate but we are excited to be better able to service our guests with all of our new renovations

We hope when your travels bring you to Paw Paw again that you will give us the opportunity to show you all of our improvements and show you why we are ranked one of the top Comfort Inns in the country

Sincerely

The Comfort inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Challis, Idaho
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 30, 2012

Room was clean, a/c did not work. Room was a little warm and I opened the window first but there was a smell outside like sewer??? So I tried the a/c and it would not turn on I did not tell the front desk because we went out for dinner and when we returned the room was cooler. I did let the hotel know the next day.
Our disappointment was at check-in I ask the staff what the pool hours where and then was told that the pool was closed. I don't think they would have told me the pool was closed if I had not ask. I had a perpaid room and they did offer to give me our money back. It was 5:30PM when we check-in and I did not want to drive anymore so we stayed and my son was very disappointed that the pool was closed. I feel that in todays market that with e-mail and all other forms of communication that we should have know before check-in. There was no sign on the desk or anywhere else.
Breakfast was very good, the staff made sure that everything was always full.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagle, Michigan
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 29, 2012

We weren't in the room long because we got in late and left early. Everything was clean and in good condition. We left too early for breakfast. Hotel was easy to get to from the highway with gas stations, shops, etc. nearby.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed August 12, 2012

My family chose this chain based on another Comfort Inns & Suites property in Michigan which we loved. However, I do believe not all hotels are created equal. We were in a suite on the second floor that had a kind sized bed area with a door set back from the pull out couch/living area. While this would be fine for a couple staying alone, the door could become an issue with other occupants as the cooling system is located next to the bed and closing the door would section off the comfort factor of other guests. The bedding/sheets were clean and comfortable however I was not impressed with the cleanliness of the carpet (stains) and the bathroom (hair on the floor). The pool area was small with no hot tub (crowded with just my three children and another family) It is also important to note that pets are welcome here. We were shocked to hear dogs barking within rooms while passing through the hallway, and out and about the next morning on the way to breakfast. My two children have asthma and this was obviously something that we accidentally overlooked before booking. Thankfully we didn't have any issues. All in all, still acceptable for a one nights stay compared to other chains we have experienced.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 153 Ampey Road, P. O. Box 228, Paw Paw, MI 49079 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Michigan > Van Buren County > Paw Paw
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Paw Paw
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 49
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