We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Decent hotel, Staff is above and beyond!” 3 of 5 stars
Review of Courtyard by Marriott Detroit Novi

Save Saved
You added Courtyard by Marriott Detroit Novi to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Courtyard by Marriott Detroit Novi
3.0 of 5 Hotel   |   42700 Eleven Mile Road, Novi, MI 48375   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #10 of 15 hotels in Novi
Grand Rapids, Michigan
Top Contributor
109 reviews 109 reviews
25 hotel reviews
Reviews in 43 cities Reviews in 43 cities
40 helpful votes 40 helpful votes
“Decent hotel, Staff is above and beyond!”
3 of 5 stars Reviewed July 16, 2012

We found the hotel to be average, nothing special. The room had a musty smell to it and an old tube TV. Also the bathroom towels could use to be upgraded they seemed like they could have been the same ones since the place opened. Other than that the room was great, I found the bed to be very comfy. I didnt get a chance to experience the breakfast because I caught the tail end of it, but from what I could tell it looked way better than any other hotel breakfest I've had. By far the best part was the check in process, Ruthy was over the top amazing! Normaly for a late evening check in I have found the front desk personal are normal half asleep and disinterested, Ruthy was amazing! She made us feel welcome and at home.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonnie R, Property Coordinator at Courtyard by Marriott Detroit Novi, responded to this review, October 4, 2013
Thank you for your review of the Novi Courtyard. The hotel has just completd renovations, including all brand new flat screen TV's. Thank you for choosing the Novi Courtyard and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

46 people have reviewed this hotel

Traveler rating
    13
    22
    9
    2
    0
See reviews for
11
4
3
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Danish first
  • English first
  • German first
  • Any
English first
Toronto
1 review
5 of 5 stars Reviewed May 30, 2012

When unpacking we realized my husband had forgotten his anti-snore mouth device. I thought I'd been in for 2 sleepless nights, but thanks to the excellence of the room I slept like a baby. The bed was great, as was the choice of pillows. The room was able to be made very dark
and the ac was quiet. Who could ask for more? The staff were pleasant and available. The breakfast room was superb. A totally enjoyable stay!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Guest Relations Manager at Courtyard by Marriott Detroit Novi, responded to this review, July 18, 2012
Thank you so much for taking the time to provide us with this wonderful review. It was our pleasure to have you stay with us and we are so glad that it was such a wonderful experience. We look forward to seeing you again and appreciate all the feedback!!

Katherine Hostetter
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
46 reviews 46 reviews
43 hotel reviews
Reviews in 23 cities Reviews in 23 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 22, 2012

Stayed here on business several times over the years. The location is perfect with several very good restaurants close by, you really have your choice of dining. This hotel is not real fancy, but it has always been clean and the service has been great. Upon check in, Ruthy gave me a suggestion to eat at Diamond Jim's Bistro, which I proceeded to have my first Whitefish dinner, it was excellent. It always seems busy and this time a group of young volleyball players and their families occupied most of the hotel. They have a breakfast here, although I've never participated. There is an indoor pool, which seems to be popular with the small children and their parents. My room included a flat screen TV, in room coffee, hide a bed and best of all, a small refrigerator, which was very handy. I've tried some of the other hotels around the area and I keep going back.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Guest Relations Manager at Courtyard by Marriott Detroit Novi, responded to this review, April 30, 2012
Thank-You So Much For Your Response!

First Off, I Am So Thankful That You Took The Time To Commend One Of Our Employees By Name. As She Is One Of The Many Strong Employees We Have, This Response Will Be A Great Notice To All Employees On How Our Work Can Leave A Greater Impact On The Guests.

Second, Thank-You So Much For The Fantastic Review! We Continue To Work Every Day To Better Ourselves And Our Hotel. If We Do Such, Then People Like Yourself Will Keep Coming Back And Recommend Us To Your Family And Friends.

As I Like To Tell All Of Our Guests Who Take The Time To Provide Us With A Review, Please Let Yourself Be Known The Next Time You Come. We Can Take The Time To Show Our Appreciation In Person!

Hope You Are Having A Wonderful And We Look Forward To Your Next Stay With Us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 20, 2012 via mobile

Employees were very friendly. The continental breakfast was well worth it and one of the best I've had. The only negative was the exercise room....only a stairclimber and treadmill at about 78 degrees temp.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Guest Relations Manager at Courtyard by Marriott Detroit Novi, responded to this review, April 18, 2012
Thank You So Much For Your Review! At The Novi Courtyard We Pride Ourselves On Our Efficiency And Effectiveness Of Staff. Your Reccomendation Allows Us To Continuously Show Our Staff How Much Of An Impact We Have On Our Guests!

Our Staff Will Appreciate Your Comments As Much As You Enjoyed Your Stay.

I Also Would Like To Apologize About Your Experience In Our Workout Facility. As We Take Positive Comments To Heart, We Treat Constructive Criticism The Same Way! I Have Discussed With Our Management Ways In Which We Can Make Sure We Are Focusing On All Locations In The Hotel With Equal Attention.

Once Again Thank You For Your Response. When You Come Back To Stay With Us, Please Let Us Know Who You Are So We Can Thank You In Person For Your Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howell, Michigan
Top Contributor
137 reviews 137 reviews
52 hotel reviews
Reviews in 35 cities Reviews in 35 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 13, 2012

Everything was super except whirlpool was cool. One phone call and that was corrected - nice and hot!! Located near one of the largest shopping areas in Metro Detroit. Hotel breakfast buffet was really good.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Guest Relations Manager at Courtyard by Marriott Detroit Novi, responded to this review, April 10, 2012
Thank You So Much For Your Review! The Staff At The Novi Courtyard By Marriott Prides Themselves On Fast, Efficient And Immediate Services. We Are Grateful To Hear Your Praise And Have Notified Our Staff.

We Are Going To Continue To Maintain The High Level Of Service You Received With Every Guest That Stays At Our Hotel, Every Day. To Hear These Comments, Our Staff Feels Appreciated And Valued That We Made A Difference In Your Stay Even Though You Experienced An Issue!

We Look Forward To Your Next Stay. Please, When You Return, Let Us Know Who You Are So We Can Give You The Appreciation You Deserve In Person. Thank You So Much And Hope All Is Well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coimbatore, India
Top Contributor
74 reviews 74 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed March 5, 2012

The Courtyard at Novi was an ordinary stay - nothing great to write about! Rooms were normal. I had a shock when there was no hot water not even warm water in the bath - this was in January. Can you believe that the staff offered us a free breakfast in lieu of a hot/warm water bath? Of course I took a cold shower so i could show up fresh at the customer meeting.

Breakfast was normal - and definitely standard Courtyard fare.
Otherwise this is pretty close to many manufacturing organizations and hence location is good.

Room Tip: Ensure that the hot water and the rest of the basic stuff a hotel needs to have is available!
See more room tips
  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Guest Relations Manager at Courtyard by Marriott Detroit Novi, responded to this review, April 4, 2012
Thank-You So Much For Your Review. All Comments That We Receive, Either An Issue Experienced Or Satisfaction With One's Stay, We Value And Share With All Of Our Staff.

I Would Like To Take The Opportunity To Apologize Experienced With Our Water During Your Stay. Taking A Cold Shower Is Something A Guest Should Not Have To Experience, Especially During The Winter. Since Reading Your Review, We Have Taken The Opportunity With Our Engineering And Front Desk Staff To Refresh Training On How To Handle Water Pressure And Temperature Issues. We Want To Make Sure We Can Provide The Most Comforting Experience For Everyone Staying With Us.

In Regards To Your Experience At Breakfast, We Made A Staff Adjustment The First Of The Year. Critique Like The One You Have Provided, Allows Us An Opportunity To Share With Our Restaurant Staff How Guests Are Impacted At The Beginning Of Their Day, And How Important It Is For Us To Make Sure People Like You Have A Great Start To Your Day.

Thank You So Much For Your Posting. As We Want To Maintain The Brand Standards For Marriott International, The Feedback You Provided Is A Great Way To Continuely Assess Our Daily Efforts. We Greatly Apologize For The Inconveniences You Experienced During Your Stay And We Would Appreciate The Opportunity To Have You Stay With Us Again, To Provide You With A Much More Comforting Stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, Michigan
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 13, 2011

We had a great stay! We came in for our Anniversary and had a really nice experience. The front desk gave us a discount even without asking for one. Our room was nice, spacious and clean. The bed was very comfortable. The room was quite and updated. Would stay there again!

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonnie R, Property Coordinator at Courtyard by Marriott Detroit Novi, responded to this review, October 4, 2013
Thank you for your review and compliments of the Novi Courtyard. I would like to invite you to stay with us for your next anniversary to experience the newly renovated Courtyard!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Courtyard by Marriott Detroit Novi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott Detroit Novi

Also Known As:
Courtyard By Marriott Detroit Novi Hotel Novi
Courtyard By Marriott Detroit Novi Hotel
Courtyard Novi
Novi Courtyard
Novi Marriott
Address: 42700 Eleven Mile Road, Novi, MI 48375
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 15 hotels in Novi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Detroit Novi 3*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Priceline, Booking.com, Marriott, Tingo, TripOnline SA, Expedia, Hotels.com, Venere and Agoda so you can book your Courtyard by Marriott Detroit Novi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott Detroit Novi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.