The finest aspect of any hotel should often be the customer service, and the staff here exemplify the meaning of customer service.
Izak has taken the idea of customer service, perfected it, and then made it better. His level of professionalism and devotion to a superior level of hospitality is unparalleled. No doubt he has chosen the correct field for himself and he will go far.
I would be remiss if I did not also mention and extend kudos to a couple of other staff members who have made my stay here so enjoyable. Tanya is so lively and funny, down to earth, friendly, and a joy to talk to. Andre is also an asset to the team...he is witty, helpful, and always let's me know when I have mail.
I even enjoy the cleaning and maintenance personnel, two of which I have talked at length with about their pets!
If you're looking for a highly dedicated staff, this is the place to go!
This hotel also gets high marks from me for it's location, conveniently situated close to major highways but far enough away that I don't hear them (I am an extremely light sleeper). There are more restaurants within a 5-minute drive than you could begin to count, and countless other stores, too: Meijer, Biggby's, gas stations, Trader Joe's, Benihana's, Coney Island, McDonald's, and the list goes on and on... I don't think this hotel could be located in a more perfect spot for convenience to local amenities and still maintain a balance of being in a quiet area for sleeping. It's perfect.
As far as amenities go within the hotel, I am highly satisfied. There is a washer/dryer room here which is convenient, (if not exactly cheap). There isn't a workout room, but the hotel is located less than a block from the nearest LifeTime Fitness, so that means convenient access for most people. I love that the hotel provides a pot, pan, and dishes for use while here, and having a stove is great for people on longer visits.
My favorite amenity, though, is the brand new coffee bar they bring out each morning! Two coffee choices, hot water (with hot cocoa or tea packets to choose from), fresh fruit, breakfast bars, oatmeal, and muffins! This brand new bonus has become something like a watering hole--people gather briefly in the morning, say hello to one another, and then go on their merry way.
All of these fantastic features are wrapped up in one building with a fresh coat of paint. The building received an external makeover recently with new paint and a renewed parking lot. The company has done well to keep the building looking great and feeling like a home away from home.
I highly recommend Extended Stay America's Novi location for exceptional attention to customer service, appearance, and overall value.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wow, all I can say many times over is thank you. Thank you so much for your incredible review of our Extended Stay America on Haggerty Road. You speak so highly of the staff, location and amenities - thank you so much for your sharing all of your feedback. We are so happy you chose to stay with us. We appreciate your business and your glowing comments about our hotel and staff. It's terrific that you like the new exterior paint, parking lot and upgrades especailly our Grab and Go breakfast. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.