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“Underwhelmed...” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Detroit - Novi

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DoubleTree by Hilton Hotel Detroit - Novi
3.0 of 5 Hotel   |   42100 Crescent Blvd, Novi, MI 48375   |  
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Ranked #3 of 15 Hotels in Novi
Raleigh, NC, United States
1 review
“Underwhelmed...”
3 of 5 stars Reviewed 6 days ago NEW

I expected better from this hotel simply bc it is a Doubletree Property. I was underwhelmed by the overall experience. The cookie at check-in was warm but it was too hard to enjoy. Breakfast was good, although a few of the staff were mildly rude and at times unprofessional.

  • Stayed December 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 5 days ago
Thank you for taking the time to respond to us and letting me know about the issues that you had. I will go over your review with our team here, so we can improve our service for future guests. If there is anything else that we can do for you, please let me know.

Have an Excellent day!
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171 reviews from our community

Traveler rating
    102
    43
    13
    6
    7
See reviews for
37
15
4
82
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Great Location close to everything perfect stay to do your holiday shopping and many dining choices close by. Hotel was clean and comfortable the kids loved the pool.The hotel staff was very freindly. I would definetly stay again and recomend to other freinds and family.

  • Stayed November 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 2 weeks ago
Leontina, thank you for the Excellent review. We look forward to you staying with us again the next time you are in the area.

Have an Excellent day!
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Evart, MI, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Cookies delicious regardless of the calories! The staff willing to accomondate their guests in any way to make sure their stay is "top knotch"! The breakfast served was fantastic. While in the Novi area, would always choose to book a room with the DOUBLE TREE . . . nothing could be nicer . . . good location and reasonable rates.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 2 weeks ago
Carla, thank you very much for the Excellent review. We look forward to you coming back and staying with us again, and we will certainly have a few warm cookies waiting for you when you arrive!
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United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

I had the opportunity of staying at this Hotel. I was greeted on arrival with a warm cookie which certainly set the trend! The experience was well worth it. My suite was extremely nice, comfortable and clean. Lots of choose from at breakfast which was excellent. Amenties are closeby (within walking distance) consisting of various shops which are well worth browsing. A free shuttle service operates at the hotel which can be easily booked at reception and is readily available up to a 5 mile radius which is extremely helpful. A very BIG thank you to DELANA for her wonderful tips on where to experience great food in the evenings - fantastic.

  • Stayed November 2014, traveled solo
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 2 weeks ago
Thank you for taking the time to give your thoughts on your stay. I will be sure to share your Ecellent comments with the team, especially Delana. If there is anything else that we can do for you, please let me know.

Have an Excellent day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed here dozens of times for business.
This property provides a consistently good experience.
Yes, the warm cookies are a nice greeting and I rarely get one step inside my room before downing those bad boys.
The rooms are large and comfortable; always clean. The location is great with nearby access to any possible restaurant, plus interstates.
The breakfast is good with plenty of seating, although it is included in my corporate rate. If paying separately for breakfast, I might pick a slightly more affordable nearby option.
The hotel's GM greets guests at breakfast nearly every morning. This is a nice touch. If you have a concern, he really will attempt to address it.

Exercise room is large and well-equipped, and pool and hot tub are nice if desired.


And for my personal obsessions...

As a "white noise man", I pray for a fan which will run all night. The thermostat does have a fan option which runs continuously! . I'd give this a 5 out of 5 "fan rating."

As a stair user , I like stairs accessible stairs which don't dump you outside. This is only a 2 story hotel, but stairs are accessible and carpeted.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 4 weeks ago
Thank you for the Excellent review and we look forward to you staying with us again and again. As always, if there is anything that we can do for you, please let us know.

Thank you for your business and have an Excellent day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

we stayed here on our visit to novi for the snowmobile show. the room was clean and comfortable, and had lots of tourist info. although we didnt swim, the pool area appeared clean. we were confused by the breakfast area, and didn't eat there as there were no clean tables and we didn't know if they were charging for this or if it was included with the room, and there didn't appear to be anyone to ask. there was no info on where the ice machine was and it was a bit of a walk, when we did find it. overall a good experience and we would stay here again

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 4 weeks ago
Thank you for the Excellent 5 rating and for staying with us. We appreciate your business and look forward to having you as our guest the next time you are in town.

Have an Excellent day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceburg, Kentucky, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Wanted to give a shout out to the Novi Doubletree and their excellent staff.
In particular - the front desk clerk - "Delana" - was AWESOME! She possesses a true personality of being helpful, exuberant and very friendly. It made my stay very pleasurable. Thanks to her and the rest of the Novi Staff for making me comfortable and at home!

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review, 4 weeks ago
Thank you for the Excellent review and I will be sure to share it with our staff in our morning meeting. If there is anything else that we can do for you, please let us know.

Thank you for your business and have an Excellent day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Detroit - Novi

Address: 42100 Crescent Blvd, Novi, MI 48375
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Novi
#4 Family Hotel in Novi
#5 Romantic Hotel in Novi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel Detroit - Novi 3*
Number of rooms: 148
Official Description (provided by the hotel):
Full service, upscale, moderately priced, suburban hotel. Spacious rooms and a very warm and inviting lobby with fireplace and lounge. Garden Cafe for Breakfast, Lunch and Dinner. Evening Room Service. ... more   less 
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Also Known As:
Doubletree Hotel Detroit Novi
Doubletree Novi
Novi Doubletree

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