Stayed one night during a week-long business trip. Location is good within Novi, as it is close to several restaurants and a nice shopping area. The hotel itself needs a little love, though. The room was okay, but was in need of improvements and refreshing. One of the elevators kept breaking, so it was out of commission most of the time I was there (meaning: one elevator for the whole hotel). Breakfast was good, but service was a little lacking. Overall, it was an "okay" stay.

For my three nephews' Christmas present, I planned an excursion to see "Elmo" at the Fox Theatre. Since they live over 2 hours away, I planned that we would stay overnight in a hotel near enough to Detroit so that we could get to the theatre the next day easily. The little guys range in age from 3 to 6---they're a handful. The staff couldn't have been more welcoming and helpful--assistance with the luggage, up to the room; the front desk person was very friendly and sweet to the boys. Our room was perfect---clean and ready (2 double beds). The indoor pool was fantastic---we used it that night and the next morning. We had breakfast in the restaurant, and the server was very friendly and understanding about 3 rambunctious little boys. Everyone worked hard to make this a great experience for my family----I am very grateful. I will definitely return again (sans nephews). The hotel was clean and beautiful, and everything was perfect. Thank you!

My experience with this hotel began at check-in when the young lady at the front desk told me that my husband had called to cancel the room and I did not have a room reserved. This is very troubling considering it was a group reservation for 13 rooms, with one point of contact - me! She was able to put me in a room with the rest of my group, so crisis averted, but that fact that she told such a lie - and for no apparent reason - gave me a very poor first impression of the hotel. That impression still lingers.

This was a 2-night stay and on our first morning, I hung the "Privacy Please" sign on the door. I was rooming with 2 11-year-old boys whose stuff was everywhere and I really didn't want anyone in the room. We returned to the hotel to find our towels refreshed, the beds made, and other housekeeping chores performed - and the "Privacy Please" sign still on the door. So much for privacy in this hotel!!

On a more positive note, it is a very nice and clean property. The beds were comfortable, the rooms were clean, and it was a very comfortable stay. Our hotel representative was very accommodating to our group and was very able to anticipate our group needs. One family in our group had to check out early due to a family emergency at home and the hotel was very accommodating.

Overall, the stay was good. In fact, my boys did not want to leave on Sunday. I just wish that the staff could have been more professional.

We stayed there one night on a Saturday, but found the floor we were initially assigned to too noisy due to kids running around. We called the front desk and the staff was nice enough to move us to a club floor. Unfortunately the elevator made so sharp beeping sound throughout the evening and night that we could not sleep well even though out room was not next to the elevator. Seems that something was wrong.