My experience with this hotel began at check-in when the young lady at the front desk told me that my husband had called to cancel the room and I did not have a room reserved. This is very troubling considering it was a group reservation for 13 rooms, with one point of contact - me! She was able to put me in a room with the rest of my group, so crisis averted, but that fact that she told such a lie - and for no apparent reason - gave me a very poor first impression of the hotel. That impression still lingers.
This was a 2-night stay and on our first morning, I hung the "Privacy Please" sign on the door. I was rooming with 2 11-year-old boys whose stuff was everywhere and I really didn't want anyone in the room. We returned to the hotel to find our towels refreshed, the beds made, and other housekeeping chores performed - and the "Privacy Please" sign still on the door. So much for privacy in this hotel!!
On a more positive note, it is a very nice and clean property. The beds were comfortable, the rooms were clean, and it was a very comfortable stay. Our hotel representative was very accommodating to our group and was very able to anticipate our group needs. One family in our group had to check out early due to a family emergency at home and the hotel was very accommodating.
Overall, the stay was good. In fact, my boys did not want to leave on Sunday. I just wish that the staff could have been more professional.
- Official Description (provided by the hotel):
- Situated in Detroit's affluent Novi suburb, Sheraton Detroit Novi is just minutes from downtown Detroit attractions and the Detroit Metropolitan Airport. Our hotel features diverse meeting space, a grand ballroom, indoor pool, fitness center and on-site dining. ... more less
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- Also Known As:
- Sheraton Detroit Novi Hotel Novi
- Sheraton Novi
- Novi Sheraton