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“Comfortable but noisy” 3 of 5 stars
Review of Sheraton Detroit Novi

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Sheraton Detroit Novi
3.5 of 5 Hotel   |   21111 Haggerty Road, Novi, MI 48375-5305   |  
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Breakfast for 2 Included
Ranked #10 of 15 hotels in Novi
Ohio
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Comfortable but noisy”
3 of 5 stars Reviewed January 13, 2013

We stayed one night at this hotel while moving my daughter home from college. The location was great and it was easy to navigate from the hotel to her apartment. The hotel is a little worn and in need of some TLC, but it was clean and comfortable. Our only complaint was the level of noise you had from people walking down the halls to their rooms. We never heard any sounds from beside us or from above, but we could hear every conversation of anyone going up and down the hall all night long. We were unlucky in the fact that there were numerous high school hockey teams staying the night so we didn't get much sleep. Overall, I would recommend this hotel, just be very selective on the location of your room.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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208 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Los Angeles, CA
Top Contributor
105 reviews 105 reviews
59 hotel reviews
Reviews in 54 cities Reviews in 54 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 27, 2012

Rooms are a bit tired although we were told refurbishment is in the plans. Hotel is considering adding suites which were told are not currently available. Rooms do seem to be a bit dark - they need more or brighter lamps. Club room service was very efficient as was front desk staff. Retaurant staff at breakfast were personable and efficient.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed December 17, 2012

Stayed on business for one night. Lobby is very nice, clean, and excellent customer service. Went I went to the room, I thought I just went back in time. Very gloomy, dark, and looked like hasnt been upgraded in over 15 years. Basic cleanliness, but its so old you just feel dirty. I would look to stay somewhere else until they upgrade the rooms.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 10, 2012

We stayed her for a corporate function. The beds were very comfy and the staff very nice. Had breakfast in their restaurant. We had continental and it included all beverages, which made it an easy choice. Lots of fresh fruit, hot oatmeal, cold cereals, yogurt, toppings. It was very good. The coffee was excellent!
I liked the green option - you can choose not to get your room cleaned and they will give you a $5.00 voucher for their restaurant or store. They will still give you clean towels, if needed.
They also have a shuttle service that will drive you within a 2 mile radius for free. We took it out for dinner, with 6 of us it was $25. Great option!
The only thing I did not like was that there was no free wi-fi in the rooms. Come on, this doesn't cost the hotel anything and they should make it convenient for their guests. It is free in the lobby, but not rooms.
Slept great, comfy pillows, quiet hallways.
Can't go wrong here.
Priced one night through Priceline and the company paid the second night.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Windsor, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 9, 2012 via mobile

Well we paid 62 a night from a Hotwire deal. Normal price would have been 102 a night.
So the price was acceptable (with the Hotwire deal). What burned me is a 20 Internet charge (is suppose to be 10). I feel Internet should be free now a days at places you stay.
Our room carpet had someone else's toe nail clippings on it. The hot tub in the basement was not maintained well - water level was too low for the skimmer to work. We were sitting in the hot tub and a hair from someone else's lower body was visiting us - pretty gross.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mississauga, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 29, 2012

Once again, we redeemed our SPG points for a stay for a BF shopping weekend. When we checked in late Friday night, there was a very friendly and helpful gentleman at the front desk. It was so nice to receive such great service after a long car ride. While he couldn't offer us a room on the Club floor, he did provide us complimentary breakfast vouchers. Breakfast buffet was great and the selection of food is good. The rooms are spacious and clean, but the only negative I'd give the hotel is that you could hear everything in and around your room. I could hear footsteps above us, toilets flushing,showers running and anything being said outside our rooms.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Jose, California
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 9, 2012

It's time for Starwood to dump these old dinosaurs. Other Starwood brands are pretty good, but in US the Sheraton brand means lower quality than the 2nd tier hotels of other major brands. This hotel in Novi has indifferent staff, no heat (and the guy who tried to fix it was clueless), poor maintenance, and poor sanitary conditions (underside of toilet still had "remnants" if know what I mean). It hasn't been updated in years. Families like it for convenience, but business travelers should know to avoid it - so many better options

Room Tip: Don't stay here
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Detroit Novi

Address: 21111 Haggerty Road, Novi, MI 48375-5305
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Novi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Detroit Novi 3.5*
Official Description (provided by the hotel):
Situated in Detroit's affluent Novi suburb, Sheraton Detroit Novi is just minutes from downtown Detroit attractions and the Detroit Metropolitan Airport. Our hotel features diverse meeting space, a grand ballroom, indoor pool, fitness center and on-site dining. ... more   less 
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Also Known As:
Sheraton Detroit Novi Hotel Novi
Sheraton Novi
Novi Sheraton

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