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“In need of refurbishement” 2 of 5 stars
Review of Sheraton Detroit Novi

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Sheraton Detroit Novi
3.5 of 5 Hotel   |   21111 Haggerty Road, Novi, MI 48375-5305   |  
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Ranked #10 of 15 Hotels in Novi
New York, NY
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
50 helpful votes 50 helpful votes
“In need of refurbishement”
2 of 5 stars Reviewed December 17, 2012

Stayed on business for one night. Lobby is very nice, clean, and excellent customer service. Went I went to the room, I thought I just went back in time. Very gloomy, dark, and looked like hasnt been upgraded in over 15 years. Basic cleanliness, but its so old you just feel dirty. I would look to stay somewhere else until they upgrade the rooms.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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237 reviews from our community

Traveler rating
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    102
    50
    13
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Ontario
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 10, 2012

We stayed her for a corporate function. The beds were very comfy and the staff very nice. Had breakfast in their restaurant. We had continental and it included all beverages, which made it an easy choice. Lots of fresh fruit, hot oatmeal, cold cereals, yogurt, toppings. It was very good. The coffee was excellent!
I liked the green option - you can choose not to get your room cleaned and they will give you a $5.00 voucher for their restaurant or store. They will still give you clean towels, if needed.
They also have a shuttle service that will drive you within a 2 mile radius for free. We took it out for dinner, with 6 of us it was $25. Great option!
The only thing I did not like was that there was no free wi-fi in the rooms. Come on, this doesn't cost the hotel anything and they should make it convenient for their guests. It is free in the lobby, but not rooms.
Slept great, comfy pillows, quiet hallways.
Can't go wrong here.
Priced one night through Priceline and the company paid the second night.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Windsor, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 9, 2012

Well we paid 62 a night from a Hotwire deal. Normal price would have been 102 a night.
So the price was acceptable (with the Hotwire deal). What burned me is a 20 Internet charge (is suppose to be 10). I feel Internet should be free now a days at places you stay.
Our room carpet had someone else's toe nail clippings on it. The hot tub in the basement was not maintained well - water level was too low for the skimmer to work. We were sitting in the hot tub and a hair from someone else's lower body was visiting us - pretty gross.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto, Canada
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 29, 2012

Once again, we redeemed our SPG points for a stay for a BF shopping weekend. When we checked in late Friday night, there was a very friendly and helpful gentleman at the front desk. It was so nice to receive such great service after a long car ride. While he couldn't offer us a room on the Club floor, he did provide us complimentary breakfast vouchers. Breakfast buffet was great and the selection of food is good. The rooms are spacious and clean, but the only negative I'd give the hotel is that you could hear everything in and around your room. I could hear footsteps above us, toilets flushing,showers running and anything being said outside our rooms.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Jose, California
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 9, 2012

It's time for Starwood to dump these old dinosaurs. Other Starwood brands are pretty good, but in US the Sheraton brand means lower quality than the 2nd tier hotels of other major brands. This hotel in Novi has indifferent staff, no heat (and the guy who tried to fix it was clueless), poor maintenance, and poor sanitary conditions (underside of toilet still had "remnants" if know what I mean). It hasn't been updated in years. Families like it for convenience, but business travelers should know to avoid it - so many better options

Room Tip: Don't stay here
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Top Contributor
118 reviews 118 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 6, 2012

For $89 and tax this was a good value. The hotel has changed hands, the shower tile is last generation, but the room was spotless, as was the lobby, although a bit cluttered with "new age" decor," a very friendly and pleasant check in/out process, nice staff, and a comfortable bed. For $89 you can't get much better. There are little things: too many smokers leaving LOTS of cigarette butts and trash outside the hotel where they go to smoke. Hallway carpets could have used a bit of vacuuming. A large room service party had trays and smelly food delivery boxes from some catering company stacked outside on my floor, very unattractive as you come off the elevator. that is just watching and paying attention. Otherwise, you can't complain.

Room Tip: Away from vending rooms, ice machines and elevators.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northville, Michigan
1 review
5 of 5 stars Reviewed October 29, 2012

The hotel is conveniently located near good restaurants and shopping centers, but is still quiet, rooms are spacious, bed is very comfy, the hotel staff is extemely friendly and professional. Price is a bargain for what the hotel offers. There is also a good size pool with a jacuzzy. I also enjoy excersing and this hotel has a good size gym, which was recently remodeled.

I greatly recommend this place for business and family trips. Never have had a bad experience at this place. I do not write hotel reviews at all but this time, I felt compelled to express my experience at this place.

Room Tip: If you like quiet rooms like me, ask for a room away from the vending machines. Always treat the sta...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Detroit Novi

Address: 21111 Haggerty Road, Novi, MI 48375-5305
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#6 Business Hotel in Novi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Detroit Novi 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
Situated in Detroit's affluent Novi suburb, Sheraton Detroit Novi is just minutes from downtown Detroit attractions and the Detroit Metropolitan Airport. Our hotel features diverse meeting space, a grand ballroom, indoor pool, fitness center and on-site dining. ... more   less 
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Also Known As:
Sheraton Detroit Novi Hotel Novi
Sheraton Novi
Novi Sheraton

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