Once again, we redeemed our SPG points for a stay for a BF shopping weekend. When we checked in late Friday night, there was a very friendly and helpful gentleman at the front desk. It was so nice to receive such great service after a long car ride. While he couldn't offer us a room on the Club floor, he did provide us complimentary breakfast vouchers. Breakfast buffet was great and the selection of food is good. The rooms are spacious and clean, but the only negative I'd give the hotel is that you could hear everything in and around your room. I could hear footsteps above us, toilets flushing,showers running and anything being said outside our rooms.

It's time for Starwood to dump these old dinosaurs. Other Starwood brands are pretty good, but in US the Sheraton brand means lower quality than the 2nd tier hotels of other major brands. This hotel in Novi has indifferent staff, no heat (and the guy who tried to fix it was clueless), poor maintenance, and poor sanitary conditions (underside of toilet still had "remnants" if know what I mean). It hasn't been updated in years. Families like it for convenience, but business travelers should know to avoid it - so many better options

For $89 and tax this was a good value. The hotel has changed hands, the shower tile is last generation, but the room was spotless, as was the lobby, although a bit cluttered with "new age" decor," a very friendly and pleasant check in/out process, nice staff, and a comfortable bed. For $89 you can't get much better. There are little things: too many smokers leaving LOTS of cigarette butts and trash outside the hotel where they go to smoke. Hallway carpets could have used a bit of vacuuming. A large room service party had trays and smelly food delivery boxes from some catering company stacked outside on my floor, very unattractive as you come off the elevator. that is just watching and paying attention. Otherwise, you can't complain.

The hotel is conveniently located near good restaurants and shopping centers, but is still quiet, rooms are spacious, bed is very comfy, the hotel staff is extemely friendly and professional. Price is a bargain for what the hotel offers. There is also a good size pool with a jacuzzy. I also enjoy excersing and this hotel has a good size gym, which was recently remodeled.

I greatly recommend this place for business and family trips. Never have had a bad experience at this place. I do not write hotel reviews at all but this time, I felt compelled to express my experience at this place.