It's time for Starwood to dump these old dinosaurs. Other Starwood brands are pretty good, but in US the Sheraton brand means lower quality than the 2nd tier hotels of other major brands. This hotel in Novi has indifferent staff, no heat (and the guy who tried to fix it was clueless), poor maintenance, and poor sanitary conditions (underside of toilet still had "remnants" if know what I mean). It hasn't been updated in years. Families like it for convenience, but business travelers should know to avoid it - so many better options

For $89 and tax this was a good value. The hotel has changed hands, the shower tile is last generation, but the room was spotless, as was the lobby, although a bit cluttered with "new age" decor," a very friendly and pleasant check in/out process, nice staff, and a comfortable bed. For $89 you can't get much better. There are little things: too many smokers leaving LOTS of cigarette butts and trash outside the hotel where they go to smoke. Hallway carpets could have used a bit of vacuuming. A large room service party had trays and smelly food delivery boxes from some catering company stacked outside on my floor, very unattractive as you come off the elevator. that is just watching and paying attention. Otherwise, you can't complain.

The hotel is conveniently located near good restaurants and shopping centers, but is still quiet, rooms are spacious, bed is very comfy, the hotel staff is extemely friendly and professional. Price is a bargain for what the hotel offers. There is also a good size pool with a jacuzzy. I also enjoy excersing and this hotel has a good size gym, which was recently remodeled.

I greatly recommend this place for business and family trips. Never have had a bad experience at this place. I do not write hotel reviews at all but this time, I felt compelled to express my experience at this place.

This was my second stay at the Sheraton Detroit Novi, accompanying my hubby who stays there for business, and this really is a business hotel.

The reception staff were really friendly and helpful (particularly the morning the freeway was closed and two people helped me find another way to where I needed to go, printing me maps and really helping) and remembered us by name - asking after my husband when I checked in.

We had a very comfortable room on the SPG floor with a lovely king sized bed. No complaints about the room at all, it was a good size with a decent bathroom. The SPG "lounge" was a few doors down and, let's be honest, it's not all that. It's about the size of two guest rooms knocked together and is often very crowded (especially at breakfast). There's a waffle machine in there at breakfast, but no other hot food. There is a good selection of cold food and a new coffee machine (which decided it didn't want to work for me), there is also brewed Starbucks coffee in big thermos flasks.

We ate downstairs one night in the restaurant and it was fine, no complaints. Breakfast was included in our room rate and I had breakfast in the restaurant one morning - lots of selection and friendly staff. There was a children's ice hockey team staying and they went through the buffet like a plague of locusts, but it was constantly replenished.

There's an On The Border and a Chilli's restaurant within walking distance across the hotel car park, and parking at the hotel is free. There's a gym and an indoor pool, which I didn't use, but I did use the pool last time (in the heat of summer) and it was FREEZING, so I'm guessing they only heat it in winter.