When we arrived the staff was wonderful. Our room was clean and bright. We appreciated that. My husband and I went on this trip for our anniversary so I rented us a room with a whirlpool tub. When we went to use the tub the drain did not work. I alerted the front desk and they left a message with maintenance because it was after hours. Basically there was nothing they could do for us as there was no other room available with the whirlpool. They did knock our rate down a bit to the rate without the tub. Then I was going to just take a regular bath in the bathroom, and guess what? That drain didn't work either! Again, there wasn't anything to be done other than give us another discount. There were a lot of tiny things wrong, remote didn't work unless we were on top of the tv. Light bulbs were out in a couple of the lamps. But these were just little things, no big deal. They keep the hotel nice and clean. The rooms themselves were very nice. The staff was very friendly and we enjoyed them. We would stay here again. Just kind of bummed us out and put a damper on our night. We have 3 kids and don't get to go away often. We were really looking forward to the tub.
- Official Description (provided by the hotel):
- Within just a few miles of our Hampton Inn® hotel in Detroit/Novi at 14 Mile Road, you'll find plenty to do-from the diverse shopping of Twelve Oaks Shopping Mall to golf courses, waterslides and skiing at Kensington Metropark. We are also located minutes away from some of the top companies in Michigan, including the Nissan Technical Center, Ryder, Kroger Company, Jalpak, Farmers Insurance and many more. All in all, we think you'll agree our hotel in Novi is a novel place to live and work. Here at the Hampton Inn Detroit/Novi at 14 Mile Road, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities to make your stay exceptional. Whether you're planning a corporate meeting or need accommodations for a family reunion or your child's sporting group, we're delighted to offer you easy planning and booking tools to make the process quick and organized. ... more less
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- Also Known As:
- Hampton Inn - Detroit / Novi At 14 Mile Road Hotel Novi
- Hampton Inn Commerce
- Commerce Hampton Inn